Alexis Minicucci
Summary
Highly motivated individual with customer service experience, and strong interpersonal skills, seeking a position within the field. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Lifespan
11.2022 - 02.2023
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Streamlined patient check-in process, reducing wait times and improving patient experience.
Server/Trainer
Tavern in the Square
03.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Improved dining experience by providing prompt, attentive service to guests.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Server Trainer
Applebee's Restaurant
11.2019 - 01.2020
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Secretary Coordinator
Little Dreamers Playtime Child Care
11.2017 - 10.2019
- Prepare word docs to enroll children and log in payments
- Clerical work: filing, word documents, customer service duties.
- Work in association with DHS to ensure proper enrollment, payments and co pays.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Clerical Intern
DHS Summer Intern
06.2017 - 09.2017
- Set up appointments for childcare providers
- Enter billing invoices into RIFANS
- Clerical work: filing, word documents, customer service duties
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Delivered excellent customer service through prompt responses to inquiries both in-person and via phone or email.
Beauty Manager
ReJoyce Salon & Spa
11.2015 - 01.2017
- Set appointments for new and existing clients
- Self-employed eyelash technician
- Host for Botox parties
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Streamlined salon operations by implementing efficient booking and scheduling systems.
- Coordinated with event planners to host special occasions, such as bridal parties or fundraisers at the salon space successfully.
- Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
Education
CCRI- Associates Degree
05.2017
Saint Raphael Academy
05.2014
Skills
- Computer proficiency in Microsoft word, and power point
- Strong organizational skills, great attention to detail, highly motivated to succeed
- Time Management
- Calm Under Pressure
- Dependable and responsible
- Customer Service
- Professional telephone etiquette
- Patient scheduling proficiency/ Staff training
- Administrative support experience
- Data Entry
- Appointment Scheduling
- Staff Leadership
- Office Coordination
- Bookkeeping
- Calendar and Appointment Management
- Flexible Schedule
References
- Lisa Narcisi, Director Little Dreamers Playtime, 49 Allen Avenue, Cranston, R.I., 401-660-8443
- Derek Ducharme, DHS Accountant, 57 Howard Avenue, Cranston, R.I., 02920, 401-359-0483
- Adrian Collum, Manager Skyline Restaurant, 1 Finance Way, Providence, R.I., 401-864-3265
Timeline
Medical Secretary
Lifespan
11.2022 - 02.2023
Server/Trainer
Tavern in the Square
03.2022 - Current
Server Trainer
Applebee's Restaurant
11.2019 - 01.2020
Secretary Coordinator
Little Dreamers Playtime Child Care
11.2017 - 10.2019
Clerical Intern
DHS Summer Intern
06.2017 - 09.2017
Beauty Manager
ReJoyce Salon & Spa
11.2015 - 01.2017
CCRI- Associates Degree
Saint Raphael Academy