Alexis Mitchell

• Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
• Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
• Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
• Assisted in budget development for the department, closely monitoring expenses to reduce costs.
• Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
• Streamlined inventory management with consistent monitoring and timely reordering of parts.

Company Lay-off

• Answered incoming customer inquiries regarding product and service information.
• Responded to customer emails with accurate product and service information.
• Negotiated terms of policy with clients to ensure maximum benefit for both parties.
• Advised clients on the tax implications of their investments and purchases.

• Taking inbound and outbound calls to process hospital or death insurance claims, mailing appropriate insurance forms to customers, calculate and process refunds for overpayment of insurance premiums, maintain a high level of confidentiality while assisting with sensitive customer information, professional training and development to remain current with company protocol as well as legal compliance

• Coordinate with customers and testing facilities to schedule appointments for hearing screenings, maintain up-to-date knowledge on various insurance plans accepted (both private and government insurance options), effectively communicate sales pitch for hearing aid devices and optional add-ons, negotiate and establish payment plans, review and educate customers on options available per their individual insurance plans, accurately placed orders for devices and parts via online store

• Offer technical assistance to customers seeking help with malfunctioning devices via inbound phone calls, effectively troubleshoot any device under the Verizon Wireless Network, utilized internal database to initiate outbound phone calls to customers to assist with setting up new Verizon Wireless devices, maintain a high level of awareness and patience with assisting customers at various levels of understanding of technology and technological devices, received recognition for going above and beyond with customer assistance

• Maintain a high level of professionalism while handling outbound phone calls to delinquent account holders, negotiate repayment arrangements that align with company goals and metrics while also obtainable to the customer, exhibit a high level of confidentiality while being exposed to highly proprietary customer information, set up recurring payment plan by obtaining and verifying customer payment information, support coworkers by offering 2nd level verification to approved payment arrangements and payout offers