Alexis Mohammed
Bronx
Summary
Detail-oriented banking professional with over 4 years in financial services, specializing in customer operations and compliance monitoring. Expertise in transaction analysis, quality assurance, and risk mitigation within BSA/AML frameworks. Recognized for precision and process improvement in regulated environments, contributing to enhanced branch performance. Strong skills in customer relationship management and operational compliance, driving high productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Branch Ambassador
Capital One Bank
Bronx
02.2022 - Current
- Processed high-volume financial transactions for retail and business clients, ensuring compliance with BSA/AML and KYC protocols.
- Assisted clients with account inquiries and transaction processing to enhance operational efficiency.
- Conducted daily vault audits, cash reconciliation, and compliance checks to uphold transaction integrity.
- Collaborated with internal teams to escalate potentially suspicious activities in accordance with Bank Secrecy Act requirements.
- Created and maintained internal filing systems aligned with regulatory documentation standards.
- Achieved recognition for audit accuracy, customer satisfaction, and proactive issue resolution.
- Completed quarterly BSA/AML and compliance training with 100% adherence.
- Developed strong customer relationships to promote repeat business.
Lead Sales Associate
Harbor Freight Tools
Bronx
12.2016 - 08.2021
- Executed daily financial audits to ensure compliance and accuracy in cash-handling operations.
- Balanced registers while monitoring cash transactions for discrepancies.
- Trained and coached employees on transaction verification techniques and fraud prevention strategies.
- Drove revenue generation through effective client relationship management, upholding company policies.
- Enhanced internal process documentation to improve quality assurance and operational transparency.
Quality Assurance Production Supervisor (Call Center)
SHC Universal
New York
12.2013 - 11.2016
- Supervised QA operations for over 100 representatives, ensuring adherence to internal and regulatory guidelines.
- Trained new employees on safety protocols and operational procedures.
- Conducted audits and provided feedback to enhance call accuracy and data integrity.
- Developed reporting tools to monitor investigation quality and operational performance.
- Supervised daily production operations to ensure efficiency and quality standards.
Assistant Manager
99 Cents & More
Bronx
02.2010 - 12.2013
- Oversaw front-end operations, including cash audits, vault management, and staff scheduling.
- Monitored transaction discrepancies, leading investigations and ensuring compliance with internal controls.
- Trained staff on documentation accuracy and retention processes.
- Assisted in managing daily store operations and staff schedules.
- Provided training to new employees on customer service protocols and store policies.
- Managed inventory and restocking procedures for merchandise efficiently.
Education
High School Diploma -
Bronx, NYSkills
- BSA/AML compliance
- Quality assurance and control
- Transaction monitoring
- Customer due diligence
- Cash management
- Regulatory documentation
- Risk identification
- Financial reporting
- SAR narrative review
- Client relationship management
- Effective communication
- Attention to detail
- Fraud detection
Timeline
Branch Ambassador
Capital One Bank
02.2022 - Current
Lead Sales Associate
Harbor Freight Tools
12.2016 - 08.2021
Quality Assurance Production Supervisor (Call Center)
SHC Universal
12.2013 - 11.2016
Assistant Manager
99 Cents & More
02.2010 - 12.2013