Summary
Overview
Work History
Education
Skills
FAMILY TIME IS A BIG PART OF MY HOBBIES
Timeline
Hi, I’m

Alexis Monce

Soddy Daisy,TN

Summary

Motivated WAITRESS with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Friendly and reliable WAITRESS offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Versatile WAITRESS with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Committed and hardworking WAITRESS with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

5
years of professional experience

Work History

Five Star Food Service

Lead
05.2023 - 07.2023

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Granny Fishes House

Waitress, Waitress Manager, Cashier
03.2021 - 05.2023

Job overview

  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Completed inventory counts and ordered merchandise.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Make sure the customers leave happy and wanting to come back.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Amazon

Stower
06.2018 - 08.2020

Job overview

  • Maintained clean and organized workspaces to uphold safety standards.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Separated damaged items from functional ones before placing on shelves.
  • Sorted over [Number] products onto shelves according to type, weight and size.
  • Filled over [Number] daily customer orders with efficiency and accuracy.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by [Number]%.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Education

Coffee County High School
Manchester, TN

High School Diploma
05.2009

University Overview

  • Relevant Coursework: COSMETOLOGY & BANKING
  • Extracurricular Activities: SOCCER
  • SCHS SCHOOL TEAM/CCMS SOCCERR TEAM Member
  • Elected Captain of SCHS SOCCER TEAM

Skills

  • Payment Processing
  • Merchandise Quality Assurance
  • Flexible Work Schedule
  • Scheduling and Time-Tracking
  • Financial Recordkeeping
  • Providing Feedback
  • Verbal and Written Communication
  • Time Management
  • Cash Handling and Reconciliation
  • Positive Reinforcement
  • Till Counting
  • Effective Working Relationships
  • Implementing Pricing Strategies
  • Customer Service
  • Store Opening and Closing
  • Staff Training
  • Handling Complaints and Inquiries
  • Team Leadership
  • Shift Scheduling

FAMILY TIME IS A BIG PART OF MY HOBBIES

FAMILY TIME IS A BIG PART OF MY HOBBIES

My family means the world to me besides GOD he comes first because without him I wouldn't have anything. I have two boys one is 3 and the other is 14 and I also have a wonderful husband. We love going on vacations and trips, swimming, hiking, playing sports, so when im not at work we are at church or having some family fun. We have just moved to this nice friendly area which we absolutely love.

Timeline

Lead
Five Star Food Service
05.2023 - 07.2023
Waitress, Waitress Manager, Cashier
Granny Fishes House
03.2021 - 05.2023
Stower
Amazon
06.2018 - 08.2020
Coffee County High School
High School Diploma
Alexis Monce