Alexis Moody
Jersey City,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Safety Officer
GenPsych
07.2021 - 12.2021
- Report issues to supervisors and staff and collaborate to identify issue roots and rectify problems
- Complete precise measurements using special tools
- Review existing policies and procedures to make recommendations for enhancing work productivity
- Follow security regulations and maintain patient confidentiality.
Lead Customer Service Representative
CVS
10.2015 - 01.2019
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services to increase sales.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS cash register and equipment to collect payments.
Cashier/Prep/Cook
The Taco Truck
02.2014 - 06.2015
- Handle and dispense and correct change and take money in the form of cash, credit card, or check.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
Education
B.S in Criminal Justice -
New Jersey City University
12.2017
Diploma -
Abraham Lincoln High School
06.2013
Skills
- Team Player
- Excellent Written and Verbal Communication Skills
- Documentation Review
- Customer Service
- Email Correspondence
- Theft Prevention
- Detail Oriented
- Asset Protection
- Fraud Detection
- Retail Operations
- Conflict Resolution
- Staff Training
- Cash Management
- Policy Enforcement
- POS System
- Safety Rules
- Microsoft Word
- Calm Under Pressure
Awards
Inducted into the National Honor Society in 2011
Timeline
Safety Officer
GenPsych
07.2021 - 12.2021
Lead Customer Service Representative
CVS
10.2015 - 01.2019
Cashier/Prep/Cook
The Taco Truck
02.2014 - 06.2015
B.S in Criminal Justice -
New Jersey City University
Diploma -
Abraham Lincoln High School
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