Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Moore

Scottsdale,AZ

Summary

  • Experienced Account Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at hitting daily milestones across local and enterprise teams. Well-versed in the advertising & tech industry.

Overview

14
14
years of professional experience

Work History

Merchant Success Manager

DoorDash
Tempe, AZ
01.2021 - Current
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Maintained up-to-date knowledge of DoorDash app and performed competitor analysis.
  • Implemented systems and procedures to increase sales.

National Restaurant Success Manager

Yelp
Scottsdale, AZ
08.2019 - 04.2020
  • Successfully managed personal book of business, ensuring overall success and satisfaction throughout the client lifecycle.
  • Created and implemented new business opportunities by utilizing strategic networking strategies with Yelp's SaaS products.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Collaborated with clients to provide highest level of support while ensuring all digital solutions and initiatives were utilized.
  • Acted as liaison between departments to improve customer experience, retention, and overall satisfaction.

Restaurant Success Manager

Yelp
Scottsdale, AZ
11.2017 - 07.2019
  • Achieved project deadlines by coordinating with colleagues to manage performance.
  • Onboarded and launched local restaurants on Yelp Restaurant SaaS products.
  • Resolved conflicts and negotiated mutually beneficial agreements between client and Yelp.
  • Monitored social media and online sources for industry trends.
  • Acted as digital expert to clients for campaign recommendations.

Revenue Retention Specialist

Yelp
Scottsdale, AZ
03.2017 - 10.2017
  • Responsible for retaining current accounts, and align proven advertising solutions to accomplish their goals.
  • Partnered with clients to develop a cohesive local strategy utilizing local search campaigns and customer engagement tools.
  • Consulted, educated, strategized, and successfully sold advertising programs through a high volume of retention calls and emails.

Account Manager

Yelp
Scottsdale, AZ
01.2016 - 02.2017
  • Onboarded, managed and retained a book of business for Yelp ads customers.
  • Partner with sales to ensure clients are receiving proper program expectations.

Account Manager

Barton Associates
Tempe, AZ
09.2015 - 12.2015
  • Outbound sales calls to medical facilities to discover need for locum tenens.
  • Worked directly with Recruiters to then place locum tenens in those open positions.

Server

Thirsty Lion
Tempe, AZ
03.2014 - 08.2015
  • Maintained guest relations and ensured guest expectations were always exceeding.

Front Desk Coordinator

Aura Salon & Day Spa
Scottsdale, AZ
02.2010 - 11.2014
  • Prepared reports and kept records of daily transactions while managing staff schedule.
  • Maintained Social Media accounts.
  • Oversaw DemandForce program.

Guest Experience Captain

Buffalo Wild Wings
Tempe, AZ
01.2012 - 04.2014
  • Engaged with guests throughout their dining experience.
  • Promoted brand and product to local businesses with sales goals in mind.
  • Identified new business development initiatives and submitted weekly marketing objectives to management.

Education

Bachelor of Science - Sociology

Arizona State University
Tempe, AZ
2014

Skills

  • Project Planning and Development
  • Complex Problem Solving
  • Cross-functional Project Experience
  • Performance Evaluations
  • Proficient in MS Office and Google Workspace
  • 4 Years Experience in Salesforce and Service Cloud
  • Strong Reporting Capabilities in Tableau

Timeline

Merchant Success Manager

DoorDash
01.2021 - Current

National Restaurant Success Manager

Yelp
08.2019 - 04.2020

Restaurant Success Manager

Yelp
11.2017 - 07.2019

Revenue Retention Specialist

Yelp
03.2017 - 10.2017

Account Manager

Yelp
01.2016 - 02.2017

Account Manager

Barton Associates
09.2015 - 12.2015

Server

Thirsty Lion
03.2014 - 08.2015

Guest Experience Captain

Buffalo Wild Wings
01.2012 - 04.2014

Front Desk Coordinator

Aura Salon & Day Spa
02.2010 - 11.2014

Bachelor of Science - Sociology

Arizona State University

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