Summary
Overview
Work History
Education
Skills
Timeline
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Susette Corcino

Landover,MD

Summary

Proven Client System Specialist at Rhythm Management Group, adept in HIPAA compliance and EPIC applications, showcases exceptional customer service and problem-solving skills. Demonstrates a commitment to efficiency and privacy, with a knack for compassionate communication and accurate data management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Client System Specialist

Rhythm Management Group
05.2022 - Current
  • Entered information into reservations system to update and maintain records.
  • Experienced navigating multiple medical systems with a special focus on EPIC applications.
  • Ensured sensitive information is properly marked for privacy and HIPAA.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Updated patient records with accurate, current insurance policy information.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Facilitated smooth communication between patients and external insurance companies.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Improved client satisfaction by providing exceptional customer service and addressing their inquiries promptly.
  • Received two promotions within six months of employment due to high and accurate produced work.
  • Updated patient records with accurate, current insurance policy information.

Server

Jaleo
11.2018 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Contributed to inventory management by monitoring stock levels.


Education

Fortis College
Landover

Skills

  • Bilingual (Spanish)
  • Medical Assistant Certificate
  • CPR (AHA)
  • First Aid (NSC)
  • HIPAA Compliance
  • (AMT)
  • Phlebotomist

Timeline

Client System Specialist

Rhythm Management Group
05.2022 - Current

Server

Jaleo
11.2018 - 03.2020

Fortis College

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Susette Corcino