Alexis Mora
Nunn,CO
Summary
To leverage my extensive experience in healthcare management and operations to drive improved outcomes for staff, providers, patients, and the community through effective leadership and innovative solutions.
Overview
20
20
years of professional experience
Work History
Supervisor of Operations
UCHealth
03.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Oversaw 18-20 employees.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
Clinical Manager
Banner PCP Summit View Family
07.2023 - 01.2024
- Manages day-to-day operations of an outpatient clinic and staff
- 18 direct reports consisting of Schedulers, PFS’s, MA’s, APP’s and MD’s
- Review and oversee clinical financials, employee engagement, retention, payroll, equipment maintenance and patient experiences
- Monitor processes and workflows to ensure Banner Values are being delivered in high level quality patient care
- Work closely with all Banner leaders to ensure seamless partnership
- Coordinate and organize community events and promote opportunities to retain new patients
- Partner with physician practice lead and clinical leadership to promote teamwork and collaboration
- Build and manage templates for providers, ensuring Banner’s template standards are met
- Partner with recruiting to support the organization of candidate site visits and provider onboarding
- Manage new hire process from submitting, selecting, and building new hire profiles
- Requesting access(s) according to job specifications
- Communicate and support new hire through onboarding to allow for a smooth transition into their role and working to improve staff retention
- Liaison between IT, Medical Records, Facility Maintenance, Billing Specialist and PAS Directors.
Supervisor
Banner Endocrinology and Infectious Disease
05.2021 - 07.2023
- Coordinate operational functions to ensure Banner approved workflows for rooming patients, documentation, patient check in and out, along with ensuring quality measures are being met
- Review operational functions to ensure workflows for referrals, authorizations, financial conversations, and assuring our collections are met
- Experience in reviewing/working weekly PAS reports, hold reports, Auth Pending/Declines, Non-Contract and LS Outside Services auth reports
- Monitor clinic schedule adjusting employee assignments and covering when necessary to ensure the needs of the clinics are met
- Create/oversee schedules for both Endocrinology and Infectious Diseases
- 10 direct reports, consisting of RN’s, MA’s and PFS’s
- Build and manage templates for providers, ensuring Banners new template standards are met
- Liaison between providers, clinical staff, IT, Medical Records, Facility Maintenance, Billing Specialist and PAS Directors
- Manage new hire process from submitting, selecting, and building new hire profiles
- Requesting access(s) according to job specifications
- Communicate and support new hire through onboarding to allow for a smooth transition into their role and working to improve staff retention
- Order and maintain supplies in alignment with clinic financials and supporting regulatory recommendations
- Oversee clinical operations in the absence of the practice manager as needed
- Work closely with manager to review financial reports, submitting call pay, submitting and coordinating provider schedules for inpatient on-call coverage along with corresponding with specialties locations
- Organize specialty clinic Supervisor/Coordinator meetings
- Coordinate the agenda and facilitation of monthly meetings.
Practice Coordinator
Banner Neurosciences- Neurology, Neurosurgery, Plastic Surgery
07.2019 - 05.2021
- Support and coordinate the daily functions of the clinic
- Ensure the processes are in accordance with requirements according to policies and procedures established by the facility
- Monitor clinic schedule
- Work with leaders to adjust employee work assignments and covering when necessary to ensure the needs of the clinics are met
- Review operational functions to ensure workflows for rooming patients, documentation, patient check in and out, along with quality measures are being met
- Train, coach, motivate staff
- Super user for Experian, Genesys, Telehealth, Salesforce, and iPad
- Recommend and brainstorm ideas when opportunities for improvement arise
- Preceptor for new hires and student externs
- Building and creating the schedule to ensure the student/new hire is given every opportunity to learn and be successful
- Order and maintain clinical supplies
- Multi-roll functioning
- Supporting both back office and front office
- Demonstrate a strong understanding of the daily workflow in both areas
- Perform medical assistant duties
- Rooming, chart review, medicine administration in accordance with scope of study
- Triage patient calls and evaluate the severity of their needs
- Clerical duties
- Including answering patient phone calls in Genesys, scheduling incoming referrals, daily audits, task report, auth pending reports and outside pending reports
- 5/2020 to 8/2020 Interim Supervisor over the 3 Banner Neurology clinics
- With 10 direct reports and coordinating with 10 providers.
LSRT/RMA
Banner Health-Neuroscience’s Interventional Pain and Spine
07.2018 - 07.2019
- Triage patient calls and evaluate the severity of their needs
- Perform general medical assistant duties
- Order and maintain all clinical supplies and pharmaceuticals
- Assist physician with minor office procedures, preparing patient to be evaluated, drawing up pharmaceuticals for the trigger point injections, urine drug screen, oral drug screening, facilitating imaging with outside facilities, facilitating prior auth for spinal cord stimulators, calling to obtain Medial Branch Block diaries from patients after their procedures, coordinating with outside lab to create a workflow along with obtaining the send out of UDT results for outside lab, covering and assisting in Neurology and Neurosurgery
- Facilitate, maintain, and support the clinics POC process/quality control for UDT’s
- PX champion.
Lead RMA/LSRT
Platte Valley Hospital/SCL Medical Center clinics
10.2015 - 07.2018
- Coordinate the daily workflow of the clinics, in addition to creating workflows for rooming patients, radiological imaging and HER patient documentation
- Facilitate, maintain, and support the POC process/quality control, PQRS, and meaningful use
- Liaison between eight staff members, seven medical providers, IT, hospital lab and practice manager
- Preceptor for new hires and student extern(s)
- Order and maintain all clinical supplies and pharmaceuticals
- Perform general medical assistant duties in addition to casting/splitting, wound care, and radiological imaging
- Assist physicians with minor office procedures-Minor Lacerations, Cyst removal
- Triage patient calls and evaluate the severity of their needs
- Monitor daily clinic schedule and make changes as needed
- Oversee clinical operations in the absence of the practice manager as needed.
Triage RMA/LSRT
Platte River Medical Clinic/Advance Urgent Care
11.2014 - 10.2015
- Perform general medical assistant duties in addition to casting/splitting, wound care, and radiological imaging
- Triage patient calls and evaluate the severity of their needs
- Maintain and monitor physicians schedule for PRMC and AUC.
Senior RMA/LSRT PCMH Champion
University of Colorado Family Medicine-Westminster
03.2008 - 09.2014
- Coordinate the daily workflow of the clinics, in addition to creating workflows for rooming patients, radiological imaging, and HER patient documentation
- Perform general medical assistant duties in addition to casting/splitting, wound care, and radiological imaging
- Assist physician with minor office procedures and preparing patient to be evaluated (annuals physicals, well child visits, pre-natal care, casting/splinting, wound care, medication refill, vasectomies and colposcopies
- Preceptor for new hires and student externs
- Order and maintain all clinical supplies and pharmaceuticals for clinic
- Facilitate and maintain the POC processes, quality control and training to staff
- Coordinated with medical director and practice manager in the application and approval of the clinic’s PCMH application
- Coordinate with the UFM-Westminster and UFM-Boulder clinics for COAW meetings
- Organize weekly provider meeting and monthly staff meetings
- Maintain and monitor physician’s schedules for UFM-Westminster
- Oversee clinical operations in the absence of the practice manager as needed.
Senior RMA/LSRT
University Advance Reproductive Clinic (Weekend Staff only)
09.2010 - 07.2012
- Perform general medical assistant duties in addition to assisting the reproductive endocrinologist with embryo transfers, IUI, TDI’s and follicle ultrasounds
- Prepare and sterilize the surgical rooms
- Maintain surgical sterile environments for procedures
- Coordinate aftercare of patients upon discharge
- Maintain a timely schedule with patient’s samples to ensure efficacy of lab specimens
- Maintain and oversee schedule for fertility specialist and reproductive endocrinologist.
MA/LSRT
WestMed Family Health Care
11.2004 - 09.2006
- Triage patient calls and evaluated the severity of their needs
- Perform general medical assistant duties in addition to radiological imaging
- Order and maintain all clinical supplies and pharmaceuticals
- Assist physician with minor office procedures and preparing patient to be evaluated (annuals physicals, well child visits, pre-natal care, casting/splinting, wound care, medication refill, vasectomies, and colposcopies.
Education
Associate of Arts - Prerequisites in Pursuit of Business Degree
Aims Community College
Greeley, COAssociate of Applied Science - LSRT/MA
Cambridge College
Aurora, CO05.2004
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Team Leadership
- Decision-Making
- Operations Management
- Staff Management
- Staff Training
- Performance Management
- Schedule Management
- Cultural Awareness
- Policies and procedures implementation
- Health and safety compliance
- Staff Development
- Process Improvements
- Delegation
Timeline
Supervisor of Operations
UCHealth
03.2024 - Current
Clinical Manager
Banner PCP Summit View Family
07.2023 - 01.2024
Supervisor
Banner Endocrinology and Infectious Disease
05.2021 - 07.2023
Practice Coordinator
Banner Neurosciences- Neurology, Neurosurgery, Plastic Surgery
07.2019 - 05.2021
LSRT/RMA
Banner Health-Neuroscience’s Interventional Pain and Spine
07.2018 - 07.2019
Lead RMA/LSRT
Platte Valley Hospital/SCL Medical Center clinics
10.2015 - 07.2018
Triage RMA/LSRT
Platte River Medical Clinic/Advance Urgent Care
11.2014 - 10.2015
Senior RMA/LSRT
University Advance Reproductive Clinic (Weekend Staff only)
09.2010 - 07.2012
Senior RMA/LSRT PCMH Champion
University of Colorado Family Medicine-Westminster
03.2008 - 09.2014
MA/LSRT
WestMed Family Health Care
11.2004 - 09.2006
Associate of Arts - Prerequisites in Pursuit of Business Degree
Aims Community College
Associate of Applied Science - LSRT/MA
Cambridge College