Alexis Mora
Laredo,TX
Summary
Dynamic Manager with a proven track record at Mora Optical, excelling in team leadership and customer service. Spearheaded inventory management initiatives, enhancing stock accuracy and driving revenue growth. Adept at conflict resolution and fostering relationships, consistently improving client satisfaction and operational efficiency. Committed to cultivating high-performing teams and optimizing resource allocation.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
20
20
years of professional experience
Work History
Manager/Optician
Mora Optical
03.2020 - 06.2025
- Led implementation of inventory system, boosting stock accuracy and reducing discrepancies.
- Developed training programs for new hires, enhancing onboarding efficiency and retention.
- Streamlined operations, improving workflow and reducing turnaround times.
- Analyzed sales data for trend identification, driving strategic decisions and revenue growth.
- Mentored staff on customer service best practices, consistently enhancing client satisfaction ratings.
- Oversaw budget management, optimizing resource allocation and minimizing costs.
- Managed employees to ensure productivity and engagement.
- Maintained organized and safe environments for employees and patrons.
- Resolved disputes promptly, enhancing customer satisfaction through effective communication.
Realtor
Guzman Realty
03.2017 - 09.2021
- Managed client relationships to ensure satisfaction during real estate transactions.
- Conducted market analysis to identify trends for pricing strategies.
- Facilitated buyer-seller negotiations, achieving favorable outcomes.
- Executed marketing plans through social media, email, and open houses.
- Analyzed property values via comparative market analysis for investment advice.
- Coordinated transaction aspects like inspections and appraisals to minimize delays.
- Developed local market expertise for accurate pricing and marketing strategies.
Insurance Agent
State Farm
09.2016 - 02.2020
- Developed insurance solutions based on client needs.
- Cultivated relationships with clients to ensure satisfaction and retention.
- Analyzed policy coverage to provide comprehensive recommendations.
- Conducted market analysis to identify trends and adjust strategies.
- Led outreach initiatives promoting insurance literacy and brand awareness.
- Managed policy renewals for timely processing and updates.
- Educated clients on adequate coverage, fostering trust and loyalty.
- Cross-sold products to meet sales targets, exceeding quotas consistently.
- Maintained records of transactions for compliance with regulations.
Manager/Optician
Mora Optical
01.2005 - 08.2016
- Streamlined workflows by addressing bottlenecks and implementing solutions.
- Reduced operational costs through process improvements and resource management.
- Negotiated supplier terms, cutting costs while maintaining service quality..
- Optimized inventory management, reducing waste and maintaining stock levels.
- Developed relationships with customers and suppliers through account management.
- Resolved staff conflicts by listening actively and finding common ground.
- Improved customer satisfaction by resolving disputes promptly and ensuring quality service delivery
- Analyzed sales data to identify trends, influencing strategic decisions for revenue growth.
- Led implementation of inventory management system, improving accuracy and reducing discrepancies.
Education
St. Augustine High School
Laredo, TXSkills
- Effective team leadership
- Prioritization and scheduling
- Strategic decision-making
- Analytical problem-solving
- Clear and concise communication
- Collaborative partnership development
- Skilled in resolving conflicts
- Strong organizational abilities
- Operational efficiency management
- Effective workforce scheduling
- Customer service
Languages
English
Spanish
Timeline
Manager/Optician
Mora Optical
03.2020 - 06.2025
Realtor
Guzman Realty
03.2017 - 09.2021
Insurance Agent
State Farm
09.2016 - 02.2020
Manager/Optician
Mora Optical
01.2005 - 08.2016
St. Augustine High School
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