Alexis Morales
14242 Gain St. Arleta,CA
Summary
Bilingual customer service professional with experience in sales, client relations, and account management. Skilled in handling customer inquiries via phone, email, and in person. Committed to delivering excellent public service and building client relationships.
Overview
9
9
years of professional experience
Work History
Sales Associate
Hamer Toyota
Mission Hills, CA
02.2024 - Current
- Built strong client relationships, generating repeat business, and referrals.
- Maintained accurate record of customer accounts and vehicle transactions.
- Participated in ongoing trainings and current promotions for effective sales.
Business Development Center
Hamer Toyota
Mission Hills, CA
04.2022 - Current
- Responsible for vehicle acquisitions, lease retention, and vehicle repossessions.
- Maintained DMV compliance and electronic registration systems.
- Managed inbound and outbound calls, emails, texts, and customer accounts while handling sensitive information with confidentiality.
- Established new customer accounts using negotiation and sale closing abilities.
Barista and Lead Trainer
Starbucks
Sylmar, CA
11.2020 - 02.2022
- Efficient and reliable partner responsible for opening store operations, maintaining high standards in customer service, speed, and accuracy in a high-volume environment.
- Selected as a trainer responsible for onboarding new employees and enforcing company service standards.
- Weekly inventory management, tracking stock, rotating supplies, and checking expiration dates.
- Maintained compliance with health, safety, and sanitation standards.
Customer Service Representative
Lowe's
Pacoima, CA
11.2020 - 01.2021
- Collaborated with team members to ensure efficient store operations and customer service.
- Resolved customer complaints and assisted with returns and exchanges.
- Answered customer inquiries and provided accurate information regarding products and services.
Pro Service Cashier
The Home Depot
San Fernando, CA
06.2020 - 10.2020
- Worked on a team to ensure smooth and efficient store operations and customer flow.
- Balanced cash drawer at the start and end of each shift, ensuring daily sales totals matched with minimal discrepancies.
- Maintained compliance training on company policies regarding cash handling, security, and loss prevention.
Respite Care Provider
Right Choice In Home Care
Canoga Park, CA
01.2017 - 04.2020
- Provided temporary relief to primary caregivers of children with disabilities.
- Assisted clients with daily activities tailored to each child's needs and preferences.
- Implemented recreational activities to enhance socialization and engagement for clients.
- Maintained client confidentiality and detailed records of services provided.
Education
Health And Behavioral Science/ General Studies
Los Angeles Mission College
13356 Eldridge Ave, Sylmar, CA 9134206-2020
Skills
- Written and verbal communication (bilingual: English and Spanish)
- Problem solving and conflict resolution
- Multitasking and time management
- Confidentiality and compliance with regulations
- Remote collaboration tools (Zoom, Teams, Outlook)
- CRM & data entry (POS, registration, account management)
Timeline
Sales Associate
Hamer Toyota
02.2024 - Current
Business Development Center
Hamer Toyota
04.2022 - Current
Customer Service Representative
Lowe's
11.2020 - 01.2021
Barista and Lead Trainer
Starbucks
11.2020 - 02.2022
Pro Service Cashier
The Home Depot
06.2020 - 10.2020
Respite Care Provider
Right Choice In Home Care
01.2017 - 04.2020
Health And Behavioral Science/ General Studies
Los Angeles Mission College
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