Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexis Morales-Recio

Summary

Friendly and warm professional consistently seeking growth opportunities. Thrives on challenges that drive achievement of highest potential. Embraces personal and professional development to excel in role and contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Lead Expeditor/ Food Runner/ Hostess

Mama Ricottas
06.2023 - Current
  • Greeted and seated guests in a timely and friendly manner
  • Provided exceptional customer service by anticipating guests' needs and addressing any concerns
  • Handled phone inquiries and reservations, and maintained the reservation book
  • Provided expert guidance to junior staff members as a mentor while sharing best practices in expediting processes and procedures.
  • Enhanced team productivity by delegating tasks, monitoring progress, and providing feedback to ensure optimal performance.
  • Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Waitress/ Take Out

Hawthorne's NY Pizza & Bar
04.2021 - 05.2023
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Took and delivered food and drink orders accurately and promptly
  • Handled cash and credit card transactions, ensuring accuracy and honesty
  • Aided guests with food allergies and dietary restrictions in selecting meals
  • Familiarized guests with menu and daily specials, accurately recording food and drink orders

Restaurant Hostess

Jimmie's Restaurant
11.2018 - 04.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Associate of Applied Science - Biology

Central Piedmont Community College
Charlotte, NC
03-2026

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Sense of urgency
  • Customer service
  • Restaurant etiquette
  • Safe food handling

Languages

Spanish
Native or Bilingual

Timeline

Lead Expeditor/ Food Runner/ Hostess

Mama Ricottas
06.2023 - Current

Waitress/ Take Out

Hawthorne's NY Pizza & Bar
04.2021 - 05.2023

Restaurant Hostess

Jimmie's Restaurant
11.2018 - 04.2021

Associate of Applied Science - Biology

Central Piedmont Community College

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Alexis Morales-Recio