Experienced Medical Receptionist with a strong background in patient record management and appointment scheduling at Messenger Dermatology-Compass Healthcare. Demonstrated success in improving patient satisfaction through effective communication and strict adherence to confidentiality. Proficient in medical billing and discrepancy resolution, contributing to operational efficiency in high-pressure environments. Knowledgeable in medical standards, compliance, and inventory management, with a focus on delivering exceptional customer service and supporting administrative functions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Urgent care
Mount Pleasant
04.2022 - Current
Welcoming patients and visitors, answering the telephone and answering any inquiries.
Scheduling appointments and keep those appointments on time.
Assisting patients with completing necessary forms and documentation.
Keeping a clean and calm reception area.
Processing billing and payments, using medical software
Faxing, scanning, filing, and mailing documentation.
Comforting distressed patients
Equipment sterilisation and cleaning.
Monitoring and ordering stationery and clinical supplies.
Maintaining information confidentiality at all times.
Some billing and coding
Medical Receptionist
Messenger Dermatology-Compass Healthcare
- Current
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone and answering or referring inquiries.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays.
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances.
Coordinates with Insurance Companies, Referring Medical Offices and Pathology Labs.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Inventory Coordinator
Meijer
Alma
03.2021 - 04.2022
Managed all related documentation and records for department.
Investigated and resolved variances in inventory counts on monthly basis.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Planograms resets, as well as general merchandiser for clothing.
Education
Some College - Medical Assisting
Mid Michigan Community College
Mount Pleasant, MI
01.2023
Some College - Education
Montcalm Community College
Sidney, MI
01.2022
High school diploma -
East Kentwood High School
Kentwood, MI
05.2020
Skills
Discrepancy investigations
Paperwork coordination
Documentation skills
Stock counts
Requisitions management
Consolidation reporting
Systems and software programs
Inventory counts
Equipment monitoring
Order picking and processing
Operations
Audit processes
HIPAA
Medical receptionist
Medical records
Medical scheduling
Medical billing
Appointment scheduling
Patient record management
Insurance coordination
Data entry accuracy
Certification
Adult and Child First Aid/CPR/AED
April 2023 to April 2025
CPR/AED Certified through the American Red Cross (April 27th, 2023.)
As a healthcare worker, I received comprehensive training that covered a wide range of CPR techniques, including procedures for adults, children, and infants, as well as thorough instruction on the proper use of Automated External Defibrillators (AED).
Additional Information
Hardworking inventory professional with many years of experience in the field. Adept at coordinating paperwork, completing counts, and maintaining documentation.
Looking for a challenging role with room for advancement.
Results-driven Inventory Manager with a demonstrated record of running lean departments.
Successful at keeping records current and accurate.
Offering many years of experience strengthening processes, realigning teams, and overhauling structures to keep operations responsive to changing industry and company demands.
Exceptional multitasker with top-notch verbal and written communication skills.
Offering hands-on experience in collecting, analyzing, and recording data on the progress of planning permission applications and responding to queries about the planning permission application process.