Alexis Morrison
Ketchikan,AK
Summary
Detail-oriented Dental Assistant experienced in patient management and clinical support. Proficient in sterilization techniques and cross-training team members, committed to upholding best practices in infection control and enhancing patient comfort as well as safety. Extreme compassion and time efficiency are my most favored qualities and abilities.
Overview
14
14
years of professional experience
Work History
Dental Assistant
Ketchikan Indian Community
Ketchikan, AK
01.2022 - Current
- Assisted in patient preparation and management during dental procedures, ensuring comfort and safety.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Supported dentists during surgeries by providing necessary tools and materials efficiently.
- Performed variety of x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations, and patient comfort. Ability to take more complex x-rays such as Panoramic and CBCT scans and train new employees.
- Produced accurate dental impressions for diagnostics and study casts, facilitating the creation of crowns, bridges, and other dental prosthetics.
- Educated patients on oral hygiene practices, reinforcing preventive care and treatment plans.
- Ability to make and complete temporary crowns on and off patient, replace temporary crowns independently, properly check patients bite and remove any temporary cement, ability to do clay pour ups from impressions, make molds, create properly fitting night guards/ortho retainers/temporary flippers out of thin materials, assist with denture and flipper repairs.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in scheduling appointments, optimizing clinic flow while accommodating patient needs effectively.
- Participated in dental CE trips to enhance professional development and expand knowledge, returning with new insights to share with the team.
- Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
- Upheld professional standards in patient and team interactions, contributing to a positive image of the dental practice.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Sanitize rooms and prepped sterilized equipment and instruments for 40+ procedures daily. Even more when there areboth Implant Specialist and Orthodontist patients.
Bar Team Leader
Fraternal Order Eagles Aeries #162
Ketchikan, AK
10.2019 - 05.2021
- Supervised bar staff to ensure efficient service and adherence to operational standards.
- Trained new team members on beverage preparation and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed and maintained positive relationships with patrons, enhancing overall customer satisfaction.
- Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated event setups, ensuring timely availability of supplies and equipment for functions.
- Conducted regular staff meetings to communicate updates, address concerns, and foster teamwork.
- Evaluated employee performance regularly, identifying areas for improvement and providing targeted feedback to drive their professional growth.
Retail Sales Associate
Tongass Trading Company
Ketchikan, AK
04.2014 - 10.2019
- Delivered exceptional customer service to enhance shopping experience and foster repeat business.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to maintain store organization and ensure product availability.
- Processed shipments and restocked merchandise to maintain optimal inventory levels.
- Assisted in inventory management processes to minimize shrinkage and optimize stock levels.
- Trained new associates on sales techniques, product knowledge, and customer engagement strategies.
- Developed strategies for upselling products, resulting in increased average transaction value.
Barista Shift Lead
Popcorn Emporium
Ketchikan, AK
05.2014 - 09.2015
- Trained new baristas on equipment operation and customer service standards.
- Streamlined workflow processes to improve service speed during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Managed inventory levels to ensure timely restocking of supplies and reduce waste.
- Fostered a safety-first culture by adhering to health regulations and safety practices.
Barista
Polar Treats Coffee and Ice Cream Shop
Ketchikan, AK
04.2012 - 10.2013
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Crafted high-quality beverages following established recipes and standards.
- Operated espresso machines and coffee grinders, ensuring consistent product quality.
- Trained new baristas on beverage preparation techniques and customer interaction skills.
- Maintained cleanliness of workstations and equipment to meet health and safety standards.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Managed inventory levels, ordering supplies to ensure uninterrupted service flow.
Education
High School Diploma -
Ketchikan High School
Ketchikan, AK06.2014
Skills
- Dental radiography
- Digital X-ray proficiency
- Oral surgery assistance
- Infection control proficiency
- Sterilization techniques
- Electronic charting
- Patient management
- Inventory management
- Cross-training capabilities
- Dental impressions
- Laboratory duties and training
- Problem solving under pressure
Timeline
Dental Assistant
Ketchikan Indian Community
01.2022 - Current
Bar Team Leader
Fraternal Order Eagles Aeries #162
10.2019 - 05.2021
Barista Shift Lead
Popcorn Emporium
05.2014 - 09.2015
Retail Sales Associate
Tongass Trading Company
04.2014 - 10.2019
Barista
Polar Treats Coffee and Ice Cream Shop
04.2012 - 10.2013
High School Diploma -
Ketchikan High School