Alexis Mosier
Mineral Point,MO
Summary
Dedicated and enthusiastic healthcare representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Skilled at maintaining positive communications even in stressful situations with a self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
BJC HealthCare
10.2023 - Current
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Managed registration process for approximately 50-80 patients per day, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Administrative Assistant to Pastor
Self Employment
10.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
Graphic Designer
Self Employment
02.2024 - 02.2024
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Proved successful working within tight deadlines and fast-paced environments.
- Applied color theory and composition techniques to construct appealing designs.
Graphic Designer
Self Employment
01.2024 - 01.2024
- Completed final touches for projects before rollout.
- Created artwork for product packaging and promotional materials.
- Developed infographics to better communicate complex data.
- Developed graphics and visual content for social media campaigns.
- Cultivated mobile-friendly designs for variety of platforms.
IT Support Technician/Help Desk
TJ Samson Community Hospital
08.2020 - 08.2022
- Responded to approximately 30-50 support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided employees with fast and comprehensive technical support for software-related concerns, building employee confidence in help desk team and solutions.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
Patient Service Representative
TJ Samson Community Hospital
12.2019 - 08.2020
- Took copayments and compiled daily financial records.
- Used Soarian to schedule approximately 50-70 appointments per day.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
Patient Services Representative - Part Time
Aspen Dental
09.2018 - 10.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services to approximately 25-50 patients per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Patient Relations Assistant
UK Kentucky Clinic
10.2016 - 08.2018
- Applied administrative knowledge and courtesy to explain procedures and services to approximately 50-100 patients per day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor of Arts - Graphic Design
Stevens Institute of Business & Arts
St. Louis, MO12.2024
High School Diploma - undefined
Madison Central High School
Richmond, KY05.2016
Skills
- Office Administration
- Production Layouts
- Complex Problem-Solving
- Patient Flow Management
- Dental Terminology
- Data Entry
- HIPAA Compliance
- Help Desk Support
- Insurance verifying
- Appointment Scheduling
- Patient greeting
- Complaint resolution
Certification
- Executive Leadership Certificate, LeaderLabs - 2019
Assessments
- Time management skills, Proficient, 04/01/24, Managing one's own time to complete tasks quickly and efficiently.
- Working with MS Word documents, Proficient, 04/01/24, Knowledge of various Microsoft Word features, functions, and techniques.
- Work style: Reliability, Proficient, 10/01/22, Tendency to be reliable, dependable, and act with integrity at work.
- Customer service, Proficient, 09/01/22, Identifying and resolving common customer issues.
- Medical receptionist skills, Proficient, 08/01/22, Managing physician schedules and maintaining accurate patient records.
- Administrative assistant/receptionist, Proficient, 08/01/22, Using basic scheduling and organizational skills in an office setting.
- Customer focus & orientation, Proficient, 08/01/22, Responding to customer situations with sensitivity.
Timeline
Graphic Designer
Self Employment
02.2024 - 02.2024
Graphic Designer
Self Employment
01.2024 - 01.2024
Patient Service Representative
BJC HealthCare
10.2023 - Current
IT Support Technician/Help Desk
TJ Samson Community Hospital
08.2020 - 08.2022
Patient Service Representative
TJ Samson Community Hospital
12.2019 - 08.2020
Administrative Assistant to Pastor
Self Employment
10.2018 - Current
Patient Services Representative - Part Time
Aspen Dental
09.2018 - 10.2019
Patient Relations Assistant
UK Kentucky Clinic
10.2016 - 08.2018
Bachelor of Arts - Graphic Design
Stevens Institute of Business & Arts
High School Diploma - undefined
Madison Central High School
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