Alexis Moss
Fort Worth
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Exceptional customer service, e-commerce, marketing, IT support, and sales skills. Dedicated to satisfying customers and workers with customized solutions. Work well with varied teams to fulfill current and future needs while enhancing operational processes and daily tasks. Skilled in assisting employees across the firm to identify key business drivers, conduct analyses, and communicate key findings to varied stakeholders to enable data-based decision-making. Additionally liable for administering user accounts, resolving technical issues, and analyzing and documenting system network and process issues.
Overview
2
2
years of professional experience
Work History
RESOURCE CENTER SPECIALIST
The Container Store
08.2022 - Current
- Provides end-user support for 98 locations across the U.S
- By effectively troubleshooting, diagnosing, and meticulously documenting issues pertaining to system networks and processes
- Employ monitoring software to scrutinize network and system status
- Solves problems efficiently by guiding the implementation of resolution plans
- Thoroughly records all pertinent details from every interaction in the ITSM system
- Manages documentation and training for various procedural and technical aspects of store operations.
INVENTORY COORDINATOR
The Container Store
09.2021 - 08.2022
- Oversaw shift rotations and efficiently coordinated floor staff schedules
- Efficiently managed inventory of 20k products and strategically relocated merchandise to optimize marketing and loss prevention efforts
- Generated and promptly delivered the Inventory Coordinator's Daily Report to the Operations Manager
- Utilized the Store Inventory Management System (SIM) to efficiently scan and track the truck inventory through the advanced shipment notice (ASN)
- Investigated and resolved variances in inventory counts on a daily basis.
DESIGN SPECIALIST
The Container Store
06.2021 - 09.2021
- Achieved tangible outcomes by creating tailored spaces and implementing effective storage and organization solutions within the store
- Maintained up-to-date knowledge of The Container Store training, selling techniques, product knowledge, promotions, processes, and philosophies to effectively engage with customers and store employees
- Established clear communication with Managers and Support Center partners to achieve sales goals by seamlessly completing projects from inquiry to installation
- Exemplified selling prowess while prioritizing top-notch customer service, proactively interacting with customers to address their organizational obstacles
- Designed customized plans in a clear and professional manner through collaboration with more than 100 customers.
Education
BBA - Business Administration, Management & Marketing
The University of Texas At Arlington
Arlington, TX05.2022
Skills
Leadership
Critical Thinking
Communication
Problem-Solving
Detail Oriented
Organization
Multitask
Collaboration
Customer Service
Teamwork
Core Competencies
Process Improvement
Inventory Management
System Networks
Technical Support
Troubleshooting
Report Writing & Analysis
Marketing Techniques
Management
Project Management
Career-focused
Technologies
Active Directory
Confluence
UKG Dimensions
Manhattan Associates
Microsoft Operating System
Store Inventory Management
Salesforce
Supply Chain Insights
ServiceNow Ticketing System
Zipline
Timeline
RESOURCE CENTER SPECIALIST
The Container Store
08.2022 - Current
INVENTORY COORDINATOR
The Container Store
09.2021 - 08.2022
DESIGN SPECIALIST
The Container Store
06.2021 - 09.2021
BBA - Business Administration, Management & Marketing
The University of Texas At Arlington
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