Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ALEXIS MOSS

Guyton,Ga

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Professional fulfillment specialist with proven track record in efficient inventory management and order processing. Strong focus on team collaboration and adaptability to changing needs. Reliable in achieving results through attention to detail, effective communication, and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.

Virtual Assistant

Phoenix Leadership Solutions
01.2022 - Current
  • Handled data entry tasks to help client spend more time on executive commitments
  • Maintained filing and record keeping systems with efficiency and accuracy
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
  • Screened emails and decluttered inbox by creating folders, labels and filters
  • Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments
  • Coordinated general office duties such as filing, faxing and data entry
  • Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records
  • Responded to customer issues to provide immediate resolution and improve retention
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
  • Drove customer feedback to deliver information to management for corrective action

Travel Agent

YGG Travels
01.2022 - Current
  • Created travel itineraries and made adjustments to meet client specifications
  • Handled travel arrangements for groups, couples, executives and special needs clients
  • Responded immediately to clients’ questions, issues and complaints and found effective solutions when required
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion
  • Researched hotels and airfare options to best meet client needs and expectations
  • Followed up with clients to notify of specials and offer assistance with future travel plans

Customer Service Representative

TSYS
08.2023 - 06.2024
  • Investigates potential credit card fraud cases based on information received from the fraud detection system
  • Analyzes several aspects of account history, to include payment and transaction history
  • Contacts customers and merchants to obtain additional information regarding fraudulent charges
  • Maintains accurate and complete documentation of all information necessary for the investigation
  • Respond to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization’s service standards
  • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
  • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
  • Maintain detailed and current knowledge of the company’s/assigned client’s products and services
  • Analyze customer service needs for communication to service and technical departments, when applicable

Education

BBA - Marketing

Georgia Southern University
Statesboro
12-2026

High School Diploma -

Effingham County High School
Rincon, GA
01.2022

Skills

  • Verbal and Written Communication
  • Problem Solving
  • Strong Organizational Skills
  • Database and Client Management Systems
  • Critical Thinking
  • Data Entry
  • Customer Service
  • Account Investigation
  • Microsoft Office
  • High Volume Phone Inquiries
  • Relationship Building
  • Client Communication
  • Pallet jack handling
  • Warehouse safety
  • Attention to detail
  • Order picking
  • Inventory replenishment
  • Product reviews management
  • Product sourcing

LANGUAGES

English

Timeline

Fulfillment Associate

Amazon
08.2024 - Current

Customer Service Representative

TSYS
08.2023 - 06.2024

Virtual Assistant

Phoenix Leadership Solutions
01.2022 - Current

Travel Agent

YGG Travels
01.2022 - Current

BBA - Marketing

Georgia Southern University

High School Diploma -

Effingham County High School

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