Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Moss

Rocky Mount,NC

Summary

Dynamic professional with extensive experience at Pfizer, excelling in process improvement and quality assurance. Proven track record in enhancing operational efficiency and safety compliance. Adept at fostering team collaboration and effective communication, consistently achieving production goals while maintaining high standards of GMP and OSHA compliance. Committed to driving results and continuous improvement.

Overview

8
8
years of professional experience

Work History

SVP Production Operator

Pfizer
Rocky Mount, NC
10.2021 - Current
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
  • Inspected and repaired products to meet project expectations.
  • Recommended process improvements to enhance operational safety and efficiency.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Collaborated with team members to increase efficiency and productivity on the production line.
  • Complied with all relevant health and safety regulations while performing job duties.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Worked with cross-functional teams to achieve goals.

Customer Service Representative

QVC Distribution Center
Rocky Mount, NC
10.2020 - 10.2021
  • Promoted available products and services to customers during service, account management and order calls.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Led on- and off-site customer support teams across multiple time zones.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Cashier

Daughtridge Gas & Oil
Nashville, NC
01.2020 - 10.2020
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Collected payments and provided accurate change.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Worked closely with front-end staff to assist customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Welcomed customers, offering assistance to help find store items.

Sales Lead

Shoe Carnival
Rocky Mount, NC
11.2016 - 11.2019
  • Operated register, handled cash and processed credit card transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Recognized security risks to properly handle situations.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Maintained relationships with existing clients by providing product updates and information.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Conducted regular meetings with sales staff to review goals and objectives.

Education

High School Diploma -

Rocky Mount Preparatory School
Rocky Mount, NC
06-2017

Skills

  • Process improvement
  • Equipment maintenance
  • Production scheduling
  • Quality assurance
  • Inventory management
  • Team collaboration
  • Customer service
  • Effective communication
  • ISO standards
  • Quality inspection
  • GMP compliance
  • Packing and shipping
  • OSHA compliance
  • Cross-training

Timeline

SVP Production Operator

Pfizer
10.2021 - Current

Customer Service Representative

QVC Distribution Center
10.2020 - 10.2021

Cashier

Daughtridge Gas & Oil
01.2020 - 10.2020

Sales Lead

Shoe Carnival
11.2016 - 11.2019

High School Diploma -

Rocky Mount Preparatory School

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Alexis Moss