ALEXIS MOSS
Business Solutions Account Manager
Fort Worth,TX
Summary
A motivated employee eager to take on new challenges. Highly detail-oriented with great multitasking and prioritization skills. Manages multiple projects simultaneously with high accuracy. Strong work ethic, adaptability, and exceptional interpersonal skills. Partners with various teams to fulfill current and future needs, enhance operational processes, and work independently as needed.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Business Solutions Account Manager
The Container Store Corporate Office
10.2023 - Current
- Coordinate and supervise multiple Business Solutions projects daily to prioritize and meet deadlines as directed by Project Managers
- Plan, schedule, and design custom spaces for commercial properties including but not limited to hotel chains, retail stores, and multifamily housing which are essential to The Container Store's sales goals
- Establish communication and maintain relationships with internal departments, sales representatives, customers, and installation partners to ensure the timely completion of individual orders and commercial projects
- Support the growth of custom closet sales to over 24 commercial properties by assisting with design, quoting, placing orders, and providing post-project follow-up, including scheduling and confirming product delivery and providing necessary billing details
Information Technology Specialist
The Container Store Corporate Office
08.2022 - 10.2023
- Provided end-user support for 98 locations across the U.S by effectively troubleshooting, diagnosing, and meticulously documenting issues with system networks and processes
- Thoroughly recorded all pertinent details from every interaction in the ITSM system while answering incoming calls to resolve issues by facilitating resolution plans and maintaining a 90% first call resolution
- Managed documentation and training for various procedural and technical aspects of store operations
- Enhanced Resource Center efficiency by streamlining processes and implementing innovative strategies to keep team above an 85% FCR
Inventory Coordinator
The Container Store
09.2021 - 08.2022
- Efficiently managed inventory of 20k products and strategically relocated merchandise to optimize marketing and loss prevention efforts
- Generated and promptly delivered the Inventory Coordinator Daily Report to the Operations Manager
- Improved inventory accuracy by conducting regular audits, resolving variances, and implementing an efficient tracking system with SIM
- Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
Education
BBA - Business Administration in Management
The University of Texas At Arlington
Arlington, TX05.2022
Skills
- Leadership
- Critical Thinking
- Communication
- Problem-solving
- Detail Oriented
- Multitask
- Collaboration
Timeline
Business Solutions Account Manager
The Container Store Corporate Office
10.2023 - Current
Information Technology Specialist
The Container Store Corporate Office
08.2022 - 10.2023
Inventory Coordinator
The Container Store
09.2021 - 08.2022
BBA - Business Administration in Management
The University of Texas At Arlington
- Email Marketing, HubSpot - 2024
Certification
- Email Marketing, HubSpot - 2024
Core Competencies
- Process Improvement
- Inventory Management
- Relationship building
- Technical Support
- Report Writing & Analysis
- Marketing Techniques
- Adaptability
- Business-to-Business
Technologies
- Active Directory
- Confluence
- UKG Dimensions
- Manhattan Associates
- Microsoft Operating System
- Store Inventory Management
- Salesforce
- Supply Chain Insights
- ServiceNow Ticketing System
- Zipline
Core Competencies
- Process Improvement
- Inventory Management
- System Networks
- Technical Support
- Report Writing & Analysis
- Marketing Techniques
- Adaptability
Technologies
- Active Directory
- Confluence
- UKG Dimensions
- Manhattan Associates
- Microsoft Operating System
- Store Inventory Management
- Salesforce
- Supply Chain Insights
- ServiceNow Ticketing System
- Zipline
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