Summary
Overview
Work History
Education
Skills
Timeline
Alexis Moyer

Alexis Moyer

Mount Union,PA

Summary

Energetic Hospitality Manager enthusiastic about delivering superior service to every guest. Successful at creating an enjoyable and productive work environment without impacting quality of service and guest satisfaction.

Overview

8
8
years of professional experience

Work History

Hospitality Manager

Sheetz
06.2015 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Increased customer service scores significantly through personable service.
  • Handled guest complaints and offered compensation to maintain high guest satisfaction rates.
  • Scheduled work hours for over 20 employees to achieve adequate manpower coverage.
  • Reviewed payroll and employee performance reviews for submission.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Coached and developed employees to improve customer service skills and job performance.
  • Delegated tasks to multiple employees throughout shifts to ensure the cleanest store possible.
  • Conducted weekly inventories of product on sales floor and in kitchen.

Education

High School Diploma -

Tyrone Area High School, Tyrone, PA
06.2009

Skills

  • New Hire Training
  • Basic Accounting Principles
  • Food Safety and Sanitation
  • Customer Service Expertise
  • Superior Organizational Skills
  • Cash Register Operations
  • Service Quality
  • Processing Credit Card Payments
  • Employee Performance Evaluations
  • Clerical Support
  • Complaint Logging and Resolution
  • Guest Satisfaction

Timeline

Hospitality Manager - Sheetz
06.2015 - Current
Tyrone Area High School - High School Diploma,

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Alexis Moyer