Alexis Muehlberg
Saint Louis,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dynamic Instrument Technician 1 at Aesculap, previously excelling as a Customer Service Representative at MTM Transit. Leveraged analytical thinking and empathy to enhance customer retention and solve complex issues. Proficient in data analysis and maintaining rigorous safety standards, significantly improving operational efficiency. Demonstrates exceptional time management and relationship-building capabilities.
Overview
7
7
years of professional experience
Work History
Instrument Technician 1
Aesculap
01.2024 - Current
- Ability to clean, maintain, and test all medical instruments
- Performed regular maintenance, ensuring optimal equipment performance
- Maintaining equipment regularly by adjusting system components and testing functionalities
- Installing and calibrating technologies and equipment and training clients on operation and safety instructions
- Utilize basic computer skills to access and update equipment records
- Assemble and disassemble medical devices as needed
- Maintained and completed FDA paperwork on a daily basis.
Production Worker
8th Avenue
01.2022 - 03.2023
- Ability to maintain fast paced environments
- Ability to pick and pack orders to meet all deadlines
- Maintained a clean and safe work environment, adhering to safety protocols
- Prepared products for packaging on multiple assembly lines
- Operated machines safely by following OSHA standards
- Packaged products according to customer requirements using appropriate materials.
Customer Service Representative
MTM Transit
07.2019 - 12.2021
- Handled high-volume customer interactions
- Applied analytical skills to resolve complex customer concerns
- Booked Rides For important medical appointments such as Dialysis, Hospital discharges etc
- Ability to handle highly confidential issues with discretion
- Handled customer complaints and inquiries in a courteous and efficient manner
- Adhered to company policies and procedures while providing superior service.
Customer Service Representative
Aramark
Florissant, MO
12.2017 - 03.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Greeted customers in a friendly and professional manner.
- Documented sales call data in company software.
Education
Hazelwood West High School
Hazelwood, MO06-2020
Skills
- Time Management
- Customer Retention
- Data Analysis
- Analytical Thinking
- Relationship Building
- Active Listening
- Conflict Resolution
- Empathy
- Data Entry
- Scheduling
- Data Collection
- Account updating
- Multi-line phone talent
- De-Escalation Techniques
References
References available upon request
Timeline
Instrument Technician 1
Aesculap
01.2024 - Current
Production Worker
8th Avenue
01.2022 - 03.2023
Customer Service Representative
MTM Transit
07.2019 - 12.2021
Customer Service Representative
Aramark
12.2017 - 03.2019
Hazelwood West High School
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