Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Muncy

Alexis Muncy

Jacksonville,FL

Summary

Dynamic Assistant Store Manager at Goodwill with a proven track record in staff management and customer relations. Enhanced customer satisfaction ratings through effective coaching and sales strategies. Skilled in stock management and team leadership, driving performance improvements and fostering a collaborative work environment. Committed to achieving operational excellence and team success.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Goodwill
05.2024 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Team Lead

Teriyaki Madness
04.2023 - 12.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

High School Diploma - Nursing

Orange Park High School
Orange Park, FL

Associate of Arts - Nursing

St. John’s River State College
Saint Augustine, FL

Skills

  • Stock management
  • Department oversight
  • Customer relations
  • Upselling and cross selling
  • Pricing and markdowns
  • Customer service and engagement
  • Staff management
  • Store operations
  • Sales strategies
  • Goals and performance
  • Team building and leadership
  • Mentoring and coaching
  • Team management
  • Relationship building and management

Timeline

Assistant Store Manager

Goodwill
05.2024 - Current

Team Lead

Teriyaki Madness
04.2023 - 12.2023

High School Diploma - Nursing

Orange Park High School

Associate of Arts - Nursing

St. John’s River State College

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