Alexis Munguia
Atwater,CA
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Merced Office Of Education
Merced, CA
09.2022 - 03.2025
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Provided emotional support and guidance to children during difficult times.
Sales Associate
Dollar Tree
Merced, CA
11.2021 - 09.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Walmart
Merced, California
05.2014 - 11.2014
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
Customer Service Representative
Gene the Florist
Merced, California
02.2013 - 05.2014
- Worked the sales floor helping customers pick out arrangements
- Ensured sales floor was clean and assisted in setting up new marketing displays
- Organized daily deliveries to guarantee each delivery was accurate and on time
- Responsible for rotating inventory to ensure that only fresh flowers were being sold to customers
- Helped owner set up weddings and other large events
- Opened shop up and closed daily
- Mediate relations between customers, designers, order recipients, churches, and funeral homes
Education
High School Diploma -
Golden Valley High School
Merced, California06.2012
Skills
- Strong Communication
- Excellent Problem Solving
- Ability to Work As Part of a Team
- Solid Active Listening
- Patience
Languages
Hmong : Conversational
Timeline
Childcare Provider
Merced Office Of Education
09.2022 - 03.2025
Sales Associate
Dollar Tree
11.2021 - 09.2022
Sales Associate
Walmart
05.2014 - 11.2014
Customer Service Representative
Gene the Florist
02.2013 - 05.2014
High School Diploma -
Golden Valley High School