Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Munoz

Richland,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Operations Support Specialist

LambWeston
09.2022 - Current
  • Resolved product or service problems by clarifying customer complaints and determining optimal solutions.
  • Promoted high customer service satisfaction by resolving problems with knowledgeable and friendly service.
  • Proven ability to effectively schedule and oversee all project phases, ensuring timely completion and adherence to budget constraints.
  • Answers phones, emails, and inputs scheduling data into company systems.
  • Increased on-time payroll submissions to 100% by proactively communicating with department managers.

Manager

TacoTime
01.2020 - 09.2022
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

Rivers Edge High School
Richland, WA
05.2020

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Safety regulations
  • Microsoft Office experience
  • In-store support
  • Technologically savvy
  • Point of Sale Systems
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Flexibility/adaptability
  • Interpersonal Skills

Timeline

Operations Support Specialist

LambWeston
09.2022 - Current

Manager

TacoTime
01.2020 - 09.2022

High School Diploma -

Rivers Edge High School
Alexis Munoz