Alexis Musco
New Windsor,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Manager of Account Managers
Complete Solutions & Sourcing
02.2018 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Led the AM team of 8. Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Works cross-functionally with the Sales, Customer Service and Accounting Departments to ensure client onboarding is communicated interdepartmentally for onboarding.
- Monitors Key accounts from engagement process to the implementation and onboarding of accounts.
- Includes contract management and execution, CRM/data entry, client facing presentations
- Manages day to day inbound requests via email and inbound calls, approximately 30 requests per day.
- Responsible for contract renewals and execution
- Quarterly, semi-annual and annual KPI Reports for client and internal executives
- Analyzes data, organizes quarterly targets and Action Plans
- Reporting includes: GRESB, Measurabl and ESG
- Track the status of long term projects and prepare reports for account changes, which includes preparing price analysis and presentations, communicating changes in services to Client and Company Executives
- Updating the CRM with account changes for cross functional communication
- Weekly meetings with Executives to discuss timelines, targets and needs for efficiencies
- Applied effective time management techniques to meet tight deadlines.
Marketing Coordinator
Revlon Cosmetics
08.2017 - 02.2018
- Focused on Brand Development, conducted market research to identify new opportunities and target markets.
- Tracked and coordinated inventory needs for: product samples, brand giveaways, product launches and ad/influencer partnerships
- Tracked status of ongoing projects and prepared for brand launches, which included managing creative briefs to design teams that communicate artwork and codes for displays, packaging, decoration, and brand launches.
- Managed project from conception through launch. Approximately 30 product lines and 8 launches at once.
- Developed skills in problem solving, multi-tasking, marketing, attention to detail, organization, time management and communication.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Banquet Captain/Bartender
Hollow Brook Golf Club
03.2013 - 08.2017
- Set up and prepared waitress stations, bars, room decor and tables for client events and functions such as weddings, catering events, and golf outings, to client's exact details and instructions
- Assisted customers in selecting menu items, answering questions and providing general information.
- Ensured happiness of guests and high level guests at events and tended to their needs
- Oversaw and trained staff for superior customer service for party packages or club members.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Bachelor of Science - Health Sciences
SUNY College At Oswego
Oswego, NY05.2021
Skills
- Negotiation
- Onboarding and Orientation
- Microsoft Office
- Idea Development and Brainstorming
- Team management
- Able to work independently and collaboratively
- Interpersonal Relations
- Thrives in fast-paced environment
- Ability to multitask and prioritize
- Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
Timeline
Manager of Account Managers
Complete Solutions & Sourcing
02.2018 - Current
Marketing Coordinator
Revlon Cosmetics
08.2017 - 02.2018
Banquet Captain/Bartender
Hollow Brook Golf Club
03.2013 - 08.2017
Bachelor of Science - Health Sciences
SUNY College At Oswego
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