Alexis Bodley
Houston,TX
Summary
Dynamic HR Manager with a proven track record at Feutainer, excelling in employee relations and HR policies. Expert in leveraging Microsoft Office for efficient HR operations. Achieved high employee retention through effective leadership and mentoring. Skilled in fostering positive workplace environments and driving workforce improvements.
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Feutainer
05.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
Managing General Agent
American Income Life Insurance Company
02.2020 - 05.2022
- Optimized team performance by setting clear expectations, providing constructive feedback, and recognizing outstanding contributions to agency success.
- Analyzed financial data regularly to identify trends affecting profitability and implemented necessary adjustments for sustained success.
- Provided ongoing professional development opportunities for agents to ensure continued growth within the company''s evolving landscape.
- Created customized insurance packages to meet diverse clients'' needs while remaining compliant with industry regulations.
- Maintained high retention rates by consistently delivering exceptional service, timely policy reviews, and prompt claims handling.
- Promoted a culture of continuous improvement within the agency by seeking feedback from employees and customers alike on areas requiring attention or enhancement.
Sales Agent
American Income Life Insurance Company
03.2017 - 01.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Waitress
Sharky's Waterfront Restaurant
12.2016 - 05.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Hostess
Puerto Tacos & Cervezas
03.2016 - 12.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Retail Sales Associate
Halloween City
09.2016 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree - Chiropractic
Houston Community College
Houston, TX05-2028
High School Diploma -
Atascocita High School
Atascocita TX05-2017
Skills
- HR policies and procedures
- Training and mentoring
- Recruitment and hiring
- Human resources operations
- Payroll administration
- Onboarding and orientation
- Employee onboarding
- Staff management
- Employee retention
- Training development
- Employee handbook development
- Leadership development
- Exit interviews
- Onboarding, training, and development
- Relationship building
- Coaching and mentoring
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Human Resources Manager
Feutainer
05.2022 - Current
Managing General Agent
American Income Life Insurance Company
02.2020 - 05.2022
Sales Agent
American Income Life Insurance Company
03.2017 - 01.2020
Waitress
Sharky's Waterfront Restaurant
12.2016 - 05.2017
Retail Sales Associate
Halloween City
09.2016 - 11.2016
Hostess
Puerto Tacos & Cervezas
03.2016 - 12.2016
No Degree - Chiropractic
Houston Community College
High School Diploma -
Atascocita High School
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