Alexis Narvaez
Whittier,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Altamed/Altura Management Service
Montebello, CA
07.2023 - Current
- Advised provider and members on authorization, letter of agreement, claim, and eligibility status with an average of 60 incoming calls daily.
- Provide guidance on the next steps to take when there is a denial on either the claims or authorizations
- Verifies eligibility on various health plan portals.
- Collaborated with other departments to help resolve issues such as PCP changes, auth modifications, claims inquiry's, update eligibility, ect. via internal systems.
- Engaged in active listening with callers to confirm or clarify information
- Handled escalated calls with professionalism and empathy to diffuse frustrations.
- Conducted follow-up calls to ensure customer satisfaction.
- Use multiple system and resources simultaneously to assist a member,provider, or health plan representative to the best of my ability.
Clinical Coordinator
Jeff Wills Inc.
Venice, CA
08.2021 - Current
- Coordinated weekly work schedules for employees.
- Interviewed applicants and made recommendations for new hires.
- Answered emails to coordinate testing dates and times.
- Tracked supply usage for on-site, as well as office testing.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Oversaw client flow through COVID-19 collection station.
- Documented data in designated system to present to client upon request.
COVID-19 Testing Site Lead
Visit Health Care
Hollywood, CA
12.2020 - 09.2022
- Established and maintained close working relationships with staff, clients and vendors.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Collected anterior-nasal PCR samples on-site and concierge testing in a timely manner.
- Maintained cleanliness of testing booth and testing materials to comply with guidelines.
Cashier
Target
South Gate, CA
06.2017 - 04.2021
- Greeted customers and responded to informational requests.
- Handled costumer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Helped manage cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members .
- Answered phone calls to assist customers with their questions.
Education
Phlebotomy
Regan Career Institute
10.2022
La Serna High School
06.2017
Skills
- Time Management
- Proficient in goggle sheets
- Customer service excellence
- Friendly, positive attitude
- Teamwork and Collaboration
- Documentation Development
Timeline
Customer Support Representative
Altamed/Altura Management Service
07.2023 - Current
Clinical Coordinator
Jeff Wills Inc.
08.2021 - Current
COVID-19 Testing Site Lead
Visit Health Care
12.2020 - 09.2022
Cashier
Target
06.2017 - 04.2021
Phlebotomy
Regan Career Institute
La Serna High School
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