Alexis Natalie
Crandall,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled at coordinating appointments/deliveries, organizing mail and collecting messages to facilitate office/store communication.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dollar General
05.2023 - Current
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Shift Leader
Dollar General
06.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Customer Service Team Leader
Dairy Queen
06.2020 - 06.2021
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Crandall High School
Crandall, TXSkills
- Equipment Troubleshooting
- Conflict Resolution
- Team Leadership
- Strong Verbal and Written Communication
- Bilingual (Spanish)
- Inventory Counts
- Customer Service Management
- POS Deletions
- Creative Problem-Solving
Timeline
Shift Leader
Dollar General
05.2023 - Current
Shift Leader
Dollar General
06.2021 - 10.2022
Customer Service Team Leader
Dairy Queen
06.2020 - 06.2021
High School Diploma -
Crandall High School