Self driven and career-focused with strong interpersonal skills and 10+ years of building personal relationships. Energetic, motivated, with the ability to communicate and relate with others Seeking to progress professionally by combining extensive experience in hospitality and sales with degrees in sociology and business.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Dayton Toyota
04.2023 - Current
Served as a knowledgeable point-of-contact between customers wanting information on how to properly maintain their vehicle and the technician.
Worked with insurance estimators and claim advisors to process insurance claims.
Handled warranty claims with strict guidelines in order to be accepted after review.
Met with customers to discuss service needs and review diagnostic reports in order to provide available solutions to safety and non safety concerns.
Resolved customer complaints in professional and timely manner to ensure satisfaction.
Assisted with day-to-day operations, working efficiently and productively with all team members and across necessary departments.
Managed upwards of 30 customers on a daily basis.
Bartender
Kelly's Korner, Stage House Tevern Somerset
06.2018 - 08.2022
Demonstrated leadership by providing guidance and training to new employees of different experience levels to ensure success as expected by management.
Formed and maintained relationships with individuals by evaluating their individual needs as customers.
Carefully crafted cocktails at high volume while simultaneously handling food orders.
Adapted quickly to seasonal menu and recipe changes.
Provided exceptional experiences to all guests displaying an energetic and positive attitude under all circumstances.
Performed opening and closing procedures for continued success of all team members.
Handled cash and credit sales and receipts, printed sales reports, and balanced cash drawers daily.
Performed daily inventory to keep stock at optimum levels.
Delivery Driver
Lubrano's Pizzeria
09.2010 - 03.2021
Tasked with answering phones, order assembly, and delivery.
Relieved customer concerns through extensive menu knowledge.
Communicated customer complaints, requests and feedback to management for swift resolution.
Fostered positive working relationships with regular customers.
Determined quickest and safest routes for delivery using effective planning and organizational skills.
Complied with company policies and procedures regarding safe vehicle operations.
Real Estate Agent
Re/Max Classic Group
04.2017 - Current
Managed contracts, negotiations, and other aspects of sales to finalize purchases and exceed clients' expectations.
Closely followed changes in laws and certifications in order to guide clients in appropriate directions.
Communicated with clients to understand their needs in searching for or listing properties.
Composed detailed listings to professionally highlight selling features of homes.
Reviewed market research data and changed sales plans accordingly.
Supported other real estate agents by assisting clients in their absence.
Sat in at open houses to reach as many possible buyers for clients' properties.
Education
Bachelor of Arts - Sociology
Rutgers, The State University of New Jersey
New Brunswick, NJ
12.2016
Associate of Arts - Business Administation
Rutgers, The State University of New Jersey
New Brunswick, NJ
Real Estate License
Weichert Real Estate School
Bridgewater, NJ
Skills
Forming and maintaining strong personalized relationships
Effectively communicating in settings about a broad range of topics
Delivering knowledge from one source to another in an easy to understand way
Confidently accepting leadership positions
Creating alternative solutions to issues
Regularly looking for ways to encourage professional growth
Optimistically accepting new tasks with confidence to excell
Regularly looking for ways to encourage professional growth
Optimistically accepting new tasks with confidence to excell
Regularly looking for ways to encourage professional growth
Optimistically accepting new tasks with confidence to excell