Alexis Neiser
La Plata,MD
Summary
Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Adventure Tours
10.2018 - Current
- Create, maintain, and enter information into databases such as SharePoint, Microsoft Teams, Coach manager, Vehicle maintenance system, Paylocity, Slack, and Quickbooks.
- Manage daily operations, including vehicle maintenance, client relations and IT.
- Oversee an operations team of 12 members and establish work procedures/schedules to keep track of daily via Microsoft Teams.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll via Paylocity.
- Tracked employee attendance and punctuality via Paylocity and addressing repeat problems quickly to prevent long-term habits.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Develop and oversee strategies for improving operation efficiency and accuracy.
- Hold quarterly performance reviews for operations team members.
- Create and maintain spreadsheets and develop administrative and logistical reports within SharePoint.
- Coordinate conferences, meetings, or special events, such as luncheons with contracting officers.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Associate of Arts - Criminal Justice
College of Southern Maryland
Skills
- High-Pressure Environments
- Policy and Procedure Implementation
- Staff Management
- Project Management
- Staff Training
- Data Evaluation
- Interpersonal Communications
- Problem Solving
Timeline
Operations Manager
Adventure Tours
10.2018 - Current
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Associate of Arts - Criminal Justice
College of Southern Maryland