Alexis Nelms
Redford
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner, with the ability to master new skills independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Logistics Readiness Airman
Military
Fayetteville
10.2025 - Current
- Coordinated logistics operations for military readiness and deployment activities.
- Managed supply chain processes to ensure the timely delivery of essential materials.
- Conducted training sessions for personnel on logistics protocols and safety measures.
- Coordinated with other personnel to ensure timely delivery of cargo items.
- Maintained transportation schedules to support mission requirements effectively.
- Checked items into computer system, printed labels and directed to storage locations.
Insurance Agent
State Farm
Redford
09.2025 - 10.2025
- Assisted clients in selecting appropriate insurance coverage options.
- Processed policy applications and maintained accurate client records.
- Conducted policy reviews to ensure compliance with regulations.
- Utilized CRM systems to track client interactions and follow-ups.
- Provided exceptional customer service to enhance client satisfaction.
Licensed Insurance Agent
USAA
Detroit
08.2023 - 09.2025
- Evaluated insurance needs, budgets, and financial goals to guide policy recommendations.
- Provided tailored insurance solutions by recommending appropriate coverage options.
- Successfully sold insurance packages, enhancing client experience and loyalty.
- Ensured the confidentiality of all insurance documents, in compliance with regulations.
- Cultivated strong professional relationships with clients to facilitate ongoing communication.
Bank Teller
Huntington Bank
Redford
10.2022 - 07.2023
- Received and counted working cash daily prior to shift commencement.
- Accepted deposits of checks and cash, validating deposit slips for accuracy.
- Processed cash withdrawals while verifying customer identities.
- Admitted customers to safety deposit boxes, managing vault access efficiently.
- Facilitated payments for bills, loans, and mortgages accurately.
- Balanced checks and cash at day’s end to ensure financial accuracy.
Inbound Customer Service Representative 2
Humana
Charlotte
04.2020 - 10.2022
- Assisted members with inquiries regarding plan benefits and billing processes.
- Reviewed claims to ensure accuracy and compliance with policies.
- Processed requests efficiently to meet member needs promptly.
- Updated demographic information to maintain accurate member records.
- Ensured members understood entitled benefits through clear communication.
- Focused on enhancing member satisfaction by addressing concerns effectively.
Education
High School Diploma -
Olympic High School
Charlotte, NC06-2011
Skills
- Microsoft Office proficiency
- Financial services expertise
- Operational efficiency
- Payroll management
- Telephone etiquette
- Insurance sales techniques
- Organizational skills
- Effective communication
- Customer support
- Transportation scheduling
- Logistics coordination
Certification
Personal Lines License- Licensed in 49 States.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Logistics Readiness Airman
Military
10.2025 - Current
Insurance Agent
State Farm
09.2025 - 10.2025
Licensed Insurance Agent
USAA
08.2023 - 09.2025
Bank Teller
Huntington Bank
10.2022 - 07.2023
Inbound Customer Service Representative 2
Humana
04.2020 - 10.2022
High School Diploma -
Olympic High School