Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Cumston

Priest River,ID

Summary

Hardworking and reliable with strong ability to multi-task and give good customer service. Highly organized, proactive and punctual with team-oriented mentality. Ambitious person who is continuing to pursue a degree in social work and psychology. Eager to contribute developed knowledge in any role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Dedicated and hardworking. Able to lead and be part of a team to motivate myself and others to provide exceptional service every time. Ready for new professional challenges and seeking career-oriented position.

Overview

11
11
years of professional experience

Work History

Victim and Witness Program Coordinator

Pend Oreille County Prosecutors Office
Newport, WA
6/1/2023 - 04.2025
  • Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other.
  • Maintained accurate records on case status and client information in accordance with agency policy.
  • Assisted in referring clients to help with completing applications for protective orders or restraining orders.
  • Attended court hearings to provide a form of advocacy for victims throughout the criminal justice process.
  • Participated in multidisciplinary team meetings to discuss individual cases involving victims of crime.
  • Educated victims on their rights under the Victims' Bill of Rights Act.
  • Advised clients on options available to them such as filing a police report or seeking legal counsel.
  • Prepared reports summarizing activities performed while working with clients.
  • Responded promptly to requests from staff members regarding client situations.
  • Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
  • Assisted individuals through criminal justice process, providing information and support.
  • Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
  • Assisted with interviews by Prosecuting or Defense.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications and written form.

SALES AND PARTS MANAGER

Priest Lake Powersports
Priest Lake, ID
05.2019 - 03.2021
  • Developed and met budgets, exceeded sales performance targets and implemented strategies that improved sales and customer satisfaction.
  • Developed and maintained positive working relationships with vendors.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Conducted monthly audits of inventory control systems.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Resolved customer inquiries related to part availability or quality issues.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Managed employee schedules and daily assignments.

JUVENILE CORRECTION TECHNICIAN

Bonner County Juvenile Detention
Sandpoint, ID
11.2018 - 05.2019
  • Inspected cells and conducted random searches of common areas.
  • Enforced jail rules and regulations while maintaining a safe environment for inmates and staff.
  • Performed security checks on visitors entering the facility as well as on packages being delivered.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

SERVER AND BARTENDER

Napa Valley Wine Train
Napa, CA
04.2010 - 09.2018
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

RECEPTIONIST

H&r Block Inc.
Napa, CA
01.2012 - 04.2016
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.

Education

A.S in Criminal Justice -

Napa Valley College
06.2018

High school diploma -

Vintage
06.2010

Skills

  • Scheduling proficiency
  • Team building
  • Problem resolution
  • Relationship building
  • Organization
  • Excellent problem solver
  • Customer service
  • MS Office
  • Strategic planning and organization
  • File and record maintenance
  • Program Management
  • Referral Coordination

Timeline

SALES AND PARTS MANAGER

Priest Lake Powersports
05.2019 - 03.2021

JUVENILE CORRECTION TECHNICIAN

Bonner County Juvenile Detention
11.2018 - 05.2019

RECEPTIONIST

H&r Block Inc.
01.2012 - 04.2016

SERVER AND BARTENDER

Napa Valley Wine Train
04.2010 - 09.2018

Victim and Witness Program Coordinator

Pend Oreille County Prosecutors Office
6/1/2023 - 04.2025

A.S in Criminal Justice -

Napa Valley College

High school diploma -

Vintage

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