Alexis Nguyen
Katy,TX
Summary
Authorized to work in the US for any employer
I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Licensed Manicurist
Nail Bar Of Texas
10.2018 - Current
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Increased salon revenue by upselling additional nail care products and treatments.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Improved customer retention through personalized consultations and tailored treatment plans.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Performed intricate nail art designs to exceed client expectations and showcase creative skills.
- Collaborated with salon team members for seamless appointment scheduling and service coordination.
- Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
- Assisted in training new hires on salon procedures, technical skills, and customer relations best practices.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
- Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
- Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Front Desk Receptionist (as Needed)
Nail Bar Of Texas
08.2018 - Current
- Helped out when receptionists called out, filled in as needed.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Desk Manager
Lush Nail And Co
07.2017 - 08.2018
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Controlled cash and credit card payment transactions to reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Coordinated with sales department to identify potential leads from incoming inquiries.
Education
Bachelor of Arts - Human Resources Development
Houston Community College
Houston, TX05.2025
High School Diploma -
James E Taylor High School
Katy, TX05.2016
Skills
- Customer service
- Staff training
- Multi-tasking
- Employee training and hiring
- Employee development
- Schedule management
- Financial administration
- Performance improvements
- MS Office
Timeline
Licensed Manicurist
Nail Bar Of Texas
10.2018 - Current
Front Desk Receptionist (as Needed)
Nail Bar Of Texas
08.2018 - Current
Front Desk Manager
Lush Nail And Co
07.2017 - 08.2018
Bachelor of Arts - Human Resources Development
Houston Community College
High School Diploma -
James E Taylor High School
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