Alexis Nicholas
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Take-Out Server/Food Runner
Flanigan's Seafood Bar And Grill
02.2023 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Veterinary Technician
Humane Society of Greater Miami
02.2022 - 06.2022
- Tracked all patients including fosters, abandoned pets, and in-house pets that need medical care using computer software/Excel.
- Performed basic physical exams of patients to gauge their overall well being.
- Provided/administered medical treatment varying from topical to SQ injections.
- Administered vaccines, preventative heartworm/flea/tick medications, and basic blood draws for SNAP tests and in-house bloodwork when needed.
- Prepared and administer all morning and evening medications to appropriate in-shelter patients.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained detailed records of animal health care and diagnostic treatments.
Veterinarian Assistant
Bellerose Animal Hospital
10.2019 - 02.2021
- Initiated appointments by acquiring an in-depth history on each patient.
- Restrained patients (cats and dogs) safely and appropriately for physical exams, blood draws, catheter placement, surgery preparation, radiographs, and ultrasounds
- Created and reviewed estimates for owners to review before performing services beyond the exam.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Ensured necessary medications were filled appropriately within a timely manner.
- Ensured lab request forms printed properly, placed with appropriate patient's diagnostics, and sent out to lab.
- Helped maintain a clean work place by sweeping, mopping, disinfecting, and maintaining laundry and garbage.
- Ensured all treatments/medications logged appropriately on patient bill, exam form and controlled substance log book.
- Provided pet owners with excellent customer service and compassionate care for animals.
Direct Support Professional
New Horizon Counseling Center
12.2017 - 02.2019
- The Ultimate goal in this position was to provide mental, as well as developmental support to individual between the ages of 18-60 years old.
- Carried out lessons regarding hygiene, mathematics, or community awareness.
- Ensured all individuals' safety at all times, especially when out in the community.
- Maintained order and respect among the individuals.
- Taught individuals about boundaries and inappropriate/appropriate behavior.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed rapport to create safe and trusting environment for care.
Front Desk Receptionist
Dermatologist
11.2015 - 04.2016
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Prepare and package lab specimens and corresponding labels.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Server/Waitress/Cashier
Angelo's Pizzeria And Ristorante
08.2015 - 03.2016
- Maintained a friendly, welcoming environment while greeting newly seated customers.
- Appropriately took and delivered orders to kitchen staff
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured any take-out orders are being prepared and brought out to customer/ food courier.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
Sales Associate
Forever 21
08.2014 - 10.2015
- Created a welcoming environment by greeting customers as they enter
- Engaged with as many customers as possible, making them comfortable and aware of the fact that help is nearby if needed
- Thoughtfully assisted customers in finding appropriate clothes according to their tastes
- Fitting Room attendant; kept track of items customers were trying, maintained neat/clean fitting room and stalls
- Properly closed down sections of the store
- Performed register duties (debit/credit/cash transactions)
Caregiver/Tutor
Private Care
01.2013 - 01.2015
- Implemented morning routine, good hygiene and life skills (i.e; button shirts, zipper jackets, shoe tying)
- Modeled good behaviors and acts of kindness -
- Complemented good behaviors and redirected negative behaviors to positive ones
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Instructed clients in improving penmanship, reading comprehension, math skills, science
- Practiced time management.
Lead Veterinary Assistant
South Ozone Park Animal Clinic
04.2011 - 04.2016
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications and IV fluids to pets in treatment and documented changes in condition.
- Performed and read fecal sample tests, ear mite checks, and skin scrapes
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individual capabilities.
- Restrained animals for examination and treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected and prepared specimens and samples for outside laboratory analysis.
Education
Queens College of The City University of New York
Flushing, NYGrooming Certification -
Penn Foster Career School
07.2021
Skills
- Social Perceptiveness
- High-Energy and Stamina
- Anticipating Guest Needs
- Educational Strategies
- Tutoring and Student Assistance
- Verbal and Written Communication
- Clear Instruction and Communication
- Analytical and Critical Thinking
Timeline
Take-Out Server/Food Runner
Flanigan's Seafood Bar And Grill
02.2023 - Current
Veterinary Technician
Humane Society of Greater Miami
02.2022 - 06.2022
Veterinarian Assistant
Bellerose Animal Hospital
10.2019 - 02.2021
Direct Support Professional
New Horizon Counseling Center
12.2017 - 02.2019
Front Desk Receptionist
Dermatologist
11.2015 - 04.2016
Server/Waitress/Cashier
Angelo's Pizzeria And Ristorante
08.2015 - 03.2016
Sales Associate
Forever 21
08.2014 - 10.2015
Caregiver/Tutor
Private Care
01.2013 - 01.2015
Lead Veterinary Assistant
South Ozone Park Animal Clinic
04.2011 - 04.2016
Queens College of The City University of New York
Grooming Certification -
Penn Foster Career School