Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Alexis Johnson

CSR
McKinney,TX
Alexis Johnson

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
years of professional experience
15
years of post-secondary education

Work History

PFSweb
Dallas, TX

Customer Service Representative
05.2020 - 09.2020

Job overview

  • Included: answering calls, live chats, and emails from customers in a timely and efficient manner, provide free skincare consultations, authorize and handle monetary transactions such as refunds, discounts, and replacement orders, and assist in maintaining a minimal amount of backlog emails and cases.

McKinney ISD
McKinney, TX

AVID Tutor & Club 360 Site Assistant
01.2020 - 04.2020

Job overview

  • Duties included for AVID: supervising the collaboration of students during their academic tutorial process, providing resources, and grading assignments
  • Duties included for Club 360: answering phone calls, handling money for tuition payments, proficient use of ProCare Software, communicating vital information for parents, and greeting everyone

Care.com
Rockwall, TX

Nanny
05.2019 - 05.2019

Job overview

  • Included: caring for children, ensured a safe environment, administered medicine, and provided reliable transportation.

Super Target
McKinney, TX

Summer Cashier & Sales Team Member
06.2016 - 01.2018

Job overview

  • Greeted customers & assisted them in finding products and services within the store and online, advised them in new styles, products, and sales available, stocked shelves, organized displays in
  • Apparel & Accessories, took inventory, and cashiered.

McKinney ISD
McKinney, TX

AVID Tutor
09.2014 - 06.2016

Job overview

  • Worked with students in middle school & high school on wring assignments, supported & supervised student-led group discussions to ensure mastery of various content subjects' areas, promoted collaborative learning, taught college preparatory skills, and communicated regularly with
  • AVID coordinators and teachers.

Education

Texas A&M University

Bachelor of Science from General Studies / Interdisciplinary Studies, Commerce
01.2016 - 04.2021

University Overview

Collin College Community College

AA from General Studies
08.2014 - 12.2020

University Overview

McKinney North High School

High School diploma
08.2010 - 06.2014

University Overview

Skills

Behavior Management (3 years)undefined

Software

Microsoft Office - Word, PowerPoint, & Excel

Google Slides

Zoom

Microsoft Teams

Canvas

Timeline

Customer Service Representative
PFSweb
05.2020 - 09.2020
AVID Tutor & Club 360 Site Assistant
McKinney ISD
01.2020 - 04.2020
Nanny
Care.com
05.2019 - 05.2019
Summer Cashier & Sales Team Member
Super Target
06.2016 - 01.2018
Texas A&M University
Bachelor of Science from General Studies / Interdisciplinary Studies, Commerce
01.2016 - 04.2021
AVID Tutor
McKinney ISD
09.2014 - 06.2016
Collin College Community College
AA from General Studies
08.2014 - 12.2020
McKinney North High School
High School diploma
08.2010 - 06.2014
Alexis JohnsonCSR