Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Norman

Nashville,TN

Summary

People oriented Restaurant Leader with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

6
6
years of professional experience

Work History

Restaurant Leader

The Good Food Group (McDonalds)
Smyrna, TN
12.2021 - Current
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.
  • Cut spending through effective inventory management and supply sourcing.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully passed monthly minor audits
  • Scored High on Food Safety inspections
  • Maintained more than 10% positive in sales


Assistant Restaurant Leader

The Good Food Group (McDonalds)
LaVergne, TN
05.2021 - 12.2021
  • Managed team workload to reach production targets.
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Managed team workload to reach targets for specific tasks.
  • Observe all equipment to make sure every machine is working properly.
  • Reach out to 3rd party vendors if any machine or part is down or broken.
  • Addressed customer service overflow to reduce complaints.
  • Increased sales $400,000 in one month breaking company record
  • Increased sales to $4 million in one-year breaking company record
  • Conducted new-hire training regularly throughout fiscal year.
  • Set incentives and realistic targets associates could achieve.

Department Lead

The Good Food Group (Mcdonalds)
Lavergne , TN
01.2017 - 05.2021
  • Ensure that shift is organized and productive, meeting all customer count targets as well as sold product targets
  • Created schedule that meets employees and business wants and needs.
  • Conduct hiring orientation.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Accurately completed end-of-day financial tasks daily.

Education

Bachelor of Science - Project Management

Colorado Technical University
Colorado Springs, CO
07.2026

Skills

  • Production and Time Sequencing
  • Coaching and Counseling
  • Customer Service
  • Complaint Resolution
  • Order Taking and Processing
  • Team Leadership
  • Restaurant Operation
  • Critical Thinking
  • Staff Supervision
  • Positive and Friendly Attitude
  • Willingness to Learn

Timeline

Restaurant Leader

The Good Food Group (McDonalds)
12.2021 - Current

Assistant Restaurant Leader

The Good Food Group (McDonalds)
05.2021 - 12.2021

Department Lead

The Good Food Group (Mcdonalds)
01.2017 - 05.2021

Bachelor of Science - Project Management

Colorado Technical University

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Alexis Norman