Alexis Norman
Austin,TX
Summary
Highly skilled professional with strong interpersonal and communication abilities. Brings a positive and upbeat attitude to every interaction. Expertise lies in educational guidance and student support, excelling in providing career planning and academic advising services. Capable of fostering student success and contributing to a supportive academic environment that promotes growth and achievement.
Overview
6
6
years of professional experience
Work History
Academic Counselor
South University
01.2024 - Current
- Provide individualized, proactive advising to all assigned students.
- Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation.
- Monitor students' attendance, grades, academic progress, and financial responsibilities; develop success plans for at-risk students.
- Demonstrate proficiency in university policies; provide guidance to students on academic procedures.
- Facilitate new students' acclimation to the academic environment and audit student academic records regularly.
- Maintained confidentiality while managing sensitive information related to students'' personal and academic histories.
- Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
Provider Relations Network Specialist
ComPsych
11.2022 - 01.2024
- - Respond to provider inquiries and resolve issues via email and phone calls.
- Ensure provider database and systems are accurate and up to date.
- Negotiate provider rates while adhering to ComPsych guidelines.
- Evaluate provider needs and build relationships to advocate for retention worldwide.
Student Consultant I
ITS Customer Support Services
08.2020 - 04.2021
- Ensured compliance with regulatory requirements by staying updated on industry-specific guidelines and best practices.
- Assisted in creating strategic plans for clients, resulting in improved market positioning and competitive advantages.
- Mentored junior consultants, contributing to their professional growth and enhancing the overall team performance.
- Troubleshooted computer and network problems; onboarded customers onto multiple technology systems.
- Developed a reputation for delivering high-quality results under tight deadlines, consistently meeting or exceeding client expectations.
Secretary
Southbrooke Manor Nursing and Rehabilitation Center
06.2018 - 01.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers..
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Bachelor of Science - Interpersonal Communication
The University of Texas At Austin
Austin, TX05.2022
Skills
- Collaboration and Teamwork
- Multicultural Competence
- Student Advocacy
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent and Effective Communication
- Critical Thinking
- Organizational Skills
- Relationship Building
- Relationship Development
- Presentation Skills
Leadershipexperiences
- South University- Action Committee and Alumni Committee, Created initiatives to increase student satisfaction, Worked to nominate and recognize Alumni's achievements within the community
- Texas Peaches - Founder and Vice President, 08/2019, 05/2022, Established an organization for women to foster friendships., Recruited members through speeches and marketing., Planned bonding events for members.
- Hugh O'Brian Youth Leadership Camp - Junior Facilitator, 06/2016, 06/2021, Facilitated leadership activities for incoming sophomores., Promoted leadership skills and personal growth.
Timeline
Academic Counselor
South University
01.2024 - Current
Provider Relations Network Specialist
ComPsych
11.2022 - 01.2024
Student Consultant I
ITS Customer Support Services
08.2020 - 04.2021
Secretary
Southbrooke Manor Nursing and Rehabilitation Center
06.2018 - 01.2019
Bachelor of Science - Interpersonal Communication
The University of Texas At Austin