Alexis Norwood
Mobile,AL
Summary
- Skilled employee with 6+ years of experience performing executive support duties while also learning and implementing new systems and methods for the development and implementation of patient services.
- Extensive knowledge and history with medical procedures, employee management, terminology, and documentation such as HIPAA and OSHA.
- Successful in collaborating with multiple departments while also establishing personable and persuasive communication with customers from all cultural and economic levels.
- An innovative and energetic team player, leader, skilled communicator, and team builder who provides outstanding customer service.
Overview
9
9
years of professional experience
Work History
Regional Manager
Scribe Evolution
05.2022 - Current
- Train, challenge, motivate, encourage, and provide constructive guidance for future employees
- Emergency training for future employees
- Ensure all on-site policies, procedures, and controls are within regulation and follow HIPAA compliance
- Improving local operations by analyzing, developing and enhancing operating procedures and proposing improvement measures to senior management
- Communicate with executives to ensure client satisfaction
- Monitor all clinical sites staffing levels
- Schedule meetings to communicate weekly for progress reports
- Review and audit time-cards to ensure accuracy of hours billed and hours collected by HR for payroll
- Communication with on-site staff to ensure their satisfaction within organization
- Networking with provider administration to promote growth of the organization and provide efficient and quality service
- Maintaining flexible schedule for maximum availability for those under management
Surgery Scheduler Assistant
Urology Associates
05.2022 - Current
- Create necessary orders for surgery and radiology procedures
- Schedule surgical procedures with appropriate hospitals or surgical centers
- Enter surgical procedures on physician schedule
- Obtain referrals or authorization required for surgical intervention
- Verify insurance coverage and any other medical conditions
- Contact patients to discuss when surgery is scheduled and provide patients with all outpatient surgical instructions
- Maintain surgery schedule on excel
- Assists other surgery schedulers as needed
- Scheduled post op appointments with referring doctors
Nurse Navigator Assistant
USA Urology/ Mitchell Cancer Institute
05.2022 - Current
- Maintain frequent contact with patients and family caregivers in person, by telephone, in writing, and by email
- Maintain communication with the patient’s care team as well as their primary care provider to facilitate timely identification of patient issues to prevent care delays, unnecessary emergency room visits and hospitalizations
- Provide patient and family caregivers with information regarding access to resources and community support
- Maintain confidentiality and exhibits professional conduct when interacting with patients, family caregivers and medical professionals
- Organize patient schedules and manage appointments to facilitate timely services
- Follow patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources
Inventory Specialist
Fashionably Greek
04.2021 - 05.2022
- Performed scheduled cycle counts by reviewing documentation and verifying against perpetual stock in inventory
- Identified and report all inventory errors, report missing inventory, and make system updates
- Identified process improvement and opportunities for change
- Communicated and address concerns and issues to reduce inefficiencies and product damage
- Corresponded with customers regarding their orders and troubleshoot issues Monitor customer accounts and update them on suspicious activity regarding orders placed
- Customer information verification
- Updated orders pending issues, and process returns and e gift cards
- Inserted incoming inventory into Shopify after verifying inventory
- Printed barcodes for each item
- Created invoices for shipping, custom orders, etc ; provide final check on items, and create custom packing slips
- Notified customers if items has hit back order status by emailing or phone call Assisted customers with pick up orders and any other issues
- Ensured equipment maintenance for conferences, and guarantee all items are separated by size and organizations before they are loaded
- Transported items to conference locations, unload and set up booth space
- Certified return of merchandise
Scribe
Scribe America
06.2019 - 03.2021
- Accompanied healthcare providers into patient examination rooms in order to transcribe the patient’s history, physical exam findings, consultations, labs, X-rays, and other evaluations, as stated by the provider, directly into the medical record
- Prepared plans for follow-up care, as directed by the provider
- Processed admitted and discharge paperwork
- Provided advanced support to providers, including documenting phone calls, alerting the physician with labs/radiology reports are complete, grabbing faxes, etc.
- Scheduled patients for imaging/surgery
Receptionist/Cashier (Part Time)
Shores Acres Plant Form
01.2019 - 12.2019
- Greeted all customers
- Sold/delivered plants and flowers to customers
- Answered telephones to direct calls or provide information
- Collected deposits, payments or fees
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Analyzed data to determine answers to questions from customers or members of the public
- Collected, sorted, distributed, or prepared mail, messages, or deliveries
Administrative Assistant
Springhill Home Health And Hospice
08.2017 - 12.2018
- Maintained active and discharged filing in a timely manner
- Maintained Mobile patient’s death reports
- Maintained call books and on call answering logs
- Monitored electronic medical records for updated physician’s orders
- Build and maintained admission packets for Hospice and Palliative patients
- Answered phones and direct calls
- Communicated with patients or family to arrange required services
- Communicated with agencies, health professionals and field staff regarding all arrangements for services
- Reported all referrals to supervisor at the end of each week
Intern
Springhill Home Health & Hospice Intern
02.2017 - 08.2017
- Maintained confidentiality of all office and record information
- Maintained in house inventory of medical supplies
- Cooperated with supervisor and with patients/families
- Ordered medical supplies for patients
- Answered direct-line telephone, direct calls to the appropriate channel and record messages
Cashier
Hardees
05.2016 - 08.2016
- Communicated with customers regarding orders, comments, and complaints.
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Operated cash registers
- Accepted payment from customers, and make change as necessary.
- Balanced receipts and payments in cash registers.
- Stocked serving stations or dining areas with food or supplies.
- Trained new employees
Receptionist
Hyundai Of Auburn
05.2015 - 08.2015
- Answered multi-line telephone system, determine caller’s needs and route to the appropriate department.
- Greeted visitors, determined their needs, and contacted the appropriate department for visitor escort.
- Assisted various departments with special projects as needed.
- Communicated with all callers and visitors in a professional, friendly, and efficient manner
- Assisted with scheduling and confirming sales appointments
- Typed memos, correspondence, reports, and other documents as needed
Education
Bachelor of Science - Healthcare Administration
University of South Alabama
Mobile, AL12.2019
Skills
- Thorough understanding of HIPAA and OSHA
- Employee management
- Development and implementation of patient services
- Administrative and business operations Leadership and communication Meeting operational deadlines Collaborative
Accomplishments
- Pat Capps Covey College of Allied Health Profession (Academic performance award)
- Cardiopulmonary Resuscitation (CPR)
Timeline
Regional Manager
Scribe Evolution
05.2022 - Current
Surgery Scheduler Assistant
Urology Associates
05.2022 - Current
Nurse Navigator Assistant
USA Urology/ Mitchell Cancer Institute
05.2022 - Current
Inventory Specialist
Fashionably Greek
04.2021 - 05.2022
Scribe
Scribe America
06.2019 - 03.2021
Receptionist/Cashier (Part Time)
Shores Acres Plant Form
01.2019 - 12.2019
Administrative Assistant
Springhill Home Health And Hospice
08.2017 - 12.2018
Intern
Springhill Home Health & Hospice Intern
02.2017 - 08.2017
Cashier
Hardees
05.2016 - 08.2016
Receptionist
Hyundai Of Auburn
05.2015 - 08.2015
Bachelor of Science - Healthcare Administration
University of South Alabama