Alexis Nteturuye
DSP
Waukee,IA
Summary
Dynamic leader with a proven track record at Maine Family Service, adept in team leadership and safety procedures. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional decision-making and customer service skills. Achieved significant improvements in employee engagement and workplace safety, showcasing a commitment to excellence and a results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Manager in DSP
Maine Family Service
06.2019 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Forklift Operator
Old Dominion Freight Line Incva
05.2018 - 01.2019
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Associate of Arts - Business Administration
Annamalai University
Thamilnadhu INDIA07-2014
High School Diploma -
St Luc Bujumbura
Bujumbura06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Customer relationship management (CRM)
- Shift scheduling
- Performance evaluations
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Policy and procedure development
- Recruiting and interviewing
Certification
1.CRMA
2.DSP CERTIFICATION
3.CPI
4.CPR
5.INSULIN CERTIFICATE
Languages
English
French
Swahili
Timeline
House Manager in DSP
Maine Family Service
06.2019 - 12.2024
Forklift Operator
Old Dominion Freight Line Incva
05.2018 - 01.2019
Associate of Arts - Business Administration
Annamalai University
High School Diploma -
St Luc Bujumbura
Similar Profiles
Frank PorterFrank Porter
Field Representative/Business Agent at Maine Service EmployeesUnionField Representative/Business Agent at Maine Service EmployeesUnion
Steven P. AllarieSteven P. Allarie
Game Warden Specialist Whitewater Boating at Maine Warden ServiceGame Warden Specialist Whitewater Boating at Maine Warden Service
Kelly SmithKelly Smith
Tax Examiner II at Maine Revenue ServiceTax Examiner II at Maine Revenue Service