Alexis Nunez
Richardson,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Self Employed Services
McKinney, TX
01.2022 - Current
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted clients with maintaining good personal hygiene.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Laundered clothing and bedding to prevent infection.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Supported clients in making decisions that were consistent with their values and wishes.
- Provided emotional support during end-of-life transitions.
Customer Service
whatmonstersdo
Dallas, TX
08.2017 - Current
- Provided superior customer service to all shoppers.
- Identified and resolved customer service issues.
- Greeted guests and provided friendly customer service.
- Provided customer service to ensure customer satisfaction.
- Trained new customer service representatives on product knowledge and customer service skills.
- Packaged items in accordance with customer orders and product requirements.
- Inspected all packaged items for quality assurance purposes.
- Measured, weighed and counted products and materials.
Private Nanny
Self Employed Services
Dallas, TX
05.2021 - 01.2022
- Took children on outings such as parks, library visits, sports events or educational trips.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Engaged with children on individual basis to build positive, trusting relationships.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Education
Associate of Arts - Teaching
Collin County Community College
Plano, TXSkills
- Scheduling
- Microsoft PowerPoint
- Shipping and receiving
- Data entry
- Customer satisfaction measurement
- Travel planning
- Microsoft outlook
- Call center operations
- Email management
- Team collaboration
- Credit card payment processing
- Live chat support
- Customer relations
- Creative problem solving
Timeline
Elderly Caregiver
Self Employed Services
01.2022 - Current
Private Nanny
Self Employed Services
05.2021 - 01.2022
Customer Service
whatmonstersdo
08.2017 - Current
Associate of Arts - Teaching
Collin County Community College