Alexis Ocasio
Pflugerville,TX
Summary
Results-driven professional with experience in sales, customer relations, and administrative support. Skilled in building client relationships, meeting sales targets, handling documentation, and coordinating office operations. Known for strong interpersonal skills, attention to detail, and the ability to work effectively in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Representative
Quest Events
Austin, Texas
06.2024 - Current
- Cultivated strong client relationships, enhancing loyalty and retention.
- Coordinated interdepartmental efforts to ensure timely order delivery.
- Resolved customer inquiries and issues, leading to improved satisfaction.
- Developed tailored proposals aligned with unique client needs.
- Identified customer requirements to recommend optimal products and services.
- Maintained office and showroom environments for operational efficiency.
- Efficiently handled phone inquiries, providing prompt assistance to clients.
- Supported management and sales teams with diverse operational tasks.
Office Coordinator
Diagnostic Pain Center
Austin, Texas
09.2022 - Current
- Collected co-pays, deductibles, and outstanding balances to ensure accurate billing processes.
- Scheduled patient appointments and managed calendar to enhance patient flow efficiency.
- Executed clerical tasks such as filing, photocopying, faxing, and data entry for organized records.
- Verified insurance information and obtained authorizations to facilitate billing and reimbursement.
- Answered incoming calls, addressed patient inquiries, and directed calls to appropriate staff members.
- Coordinated referrals to specialists and diagnostic testing facilities for timely appointment scheduling.
- Resolved escalated customer complaints promptly, showcasing strong problem-solving skills.
- Maintained commitment to patient satisfaction through effective communication and support.
Executive Assistant
Felicia Reed Photography
Round Rock, TX
01.2021 - 09.2022
- Executed social media strategies, boosting brand visibility and engagement.
- Created impactful content, enhancing marketing initiatives and promotional strategies.
- Managed client relations, ensuring satisfaction and retention.
- Assisted in photoshoots, managing equipment setup and coordination.
- Represented Felicia Reed Photography through strategic networking activities.
- Coordinated events to showcase company work, attracting potential clients.
- Handled administrative duties to support efficient operations.
Area Manager
The Joint Chiropractic
Austin, TX
04.2019 - 12.2021
- Managed daily operations across six clinics, ensuring efficient functionality and service delivery.
- Oversaw employee performance, providing guidance, support, and training as necessary.
- Led hiring and onboarding processes to cultivate a skilled and motivated workforce.
- Generated and analyzed monthly reports to assess clinic performance against established goals.
- Collaborated with franchise owners and investors to uphold operational standards and drive profitability.
- Maintained accurate inventory records to enhance efficiency and streamline operations.
Education
Mcneil High School
Austin, TX01-2017
Skills
- Office administration and operations management
- Contract and project coordination
- Correspondence management
- Data entry and attention to detail
- Critical thinking and problem solving
- Performance management
- Client relationship management
- Sales reporting and closing sales
- Customer service and engagement
- Account development
- Team collaboration
- Customer retention abilities
Timeline
Sales Representative
Quest Events
06.2024 - Current
Office Coordinator
Diagnostic Pain Center
09.2022 - Current
Executive Assistant
Felicia Reed Photography
01.2021 - 09.2022
Area Manager
The Joint Chiropractic
04.2019 - 12.2021
Mcneil High School