Alexis O'Hara
Loudon,NH
Summary
Driven Accounts Receivable Analyst with a proven track record at Concord Orthopaedics, adept in Microsoft Excel and showcasing exceptional dispute resolution skills. Leveraged analytical thinking and effective communication to enhance payment processes, achieving a significant reduction in outstanding balances. Demonstrates a strong commitment to teamwork and precision, ensuring compliance and efficiency in financial operations.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Analyst
Concord Orthopeadics
Concord, NH
12.2024 - 01.2025
- Collaborated with sales teams to ensure timely collection of payments from clients.
- Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
- Received and recorded cash, checks and transfers.
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
- Reconciled or entered report discrepancies found in financial records.
- Matched orders with invoices and recorded required information.
- Investigated customer complaints regarding billing issues and resolved disputes promptly.
- Maintained accurate records of all account receivable activities for audit purposes.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Ensured compliance with applicable laws, regulations, accounting standards, and internal controls related to accounts receivable processes.
- Coded and obtained approvals for accounts payable invoices to input information into accounting system.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Analyzed financial data to identify trends in customer payment patterns.
- Checked postings and documents for correctness, accuracy and proper coding.
- Performed financial calculations for amounts due, interest charges and balances.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Addressed month-end closing functions for detailed reporting.
- Calculated month-end accrual entries for trade payables.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Entered data into accounting system to maintain accurate financial records.
- Collaborated with team members to manage workload and meet deadlines.
- Maintained accounts payable files and records in an organized manner.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Handled high-volume invoice processing with minimal supervision.
Medical Collections Specialist
OrthoCare Solutions
Manchester, NH
02.2020 - 12.2022
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Entered patient charges and payments into electronic health records.
- Corrected, completed and processed claims for payer codes.
- Negotiated credit extensions and waivers when necessary.
- Utilized available resources such as credit bureaus and legal services, when necessary.
- Contacted customers with delinquent accounts to solicit payment.
- Researched and responded promptly to customer inquiries concerning billing disputes.
- Verified accuracy of invoices prior to submitting them for payment processing.
- Contacted insurance companies to check status of claim payments.
- Took billing calls, questions and concerns from patients and third party carriers.
- Performed data entry tasks related to patient account information updates.
- Received payments and posted amounts to customer accounts.
- Reviewed and processed patient accounts for collections purposes.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Protected medical office operations and integrity by keeping patient information confidential.
- Wrote appeal letters to insurance companies for denial of claims.
- Maintained accurate records of all patient account activity within the system database.
- Conducted research to resolve discrepancies in billing statements.
- Documented all conversations between patients and staff related to collections activities.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Worked with insurance companies to ensure timely reimbursement of claims.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Compiled statistical reports regarding outstanding debts and past due payments.
- Accepted and processed customer payments and applied toward account balances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated payment plans with patients based on their financial abilities.
- Monitored accounts receivable aging reports on a regular basis.
Patient Care Coordinator
Concord Hospitality Enterprises Company
Concord, NH
06.2017 - 02.2020
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Communicated with patients to ensure quality of care and develop care plans.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Coordinated patient referrals to specialists and other healthcare services.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Completed insurance verifications and claim forms for patient intake and processing.
- Explained policies, procedures and services to patients.
- Documented patient counters in hospital system and initiated follow-up actions.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Responded promptly to any emergency situations that arose within the facility.
- Compiled and maintained medical charts and reports in complex digital databases.
- Demonstrated flexibility during changes to patient care practice.
- Provided administrative support for patient care staff.
- Screened patients for eligibility for state, local and federal assistance programs.
- Received and routed care team messages and documents to appropriate staff.
Education
Associate of Applied Science - Radiology/Sonography
NHTI
Concord, NHSkills
- Payment negotiations
- Microsoft Excel
- Bookkeeping
- Cash application
- Accounts receivable software
- Dispute resolution
- Invoice processing
- Debt collection
- Updating spreadsheets
- Financial research
- Critical thinking
- Adaptability
- Accounts receivable
- Time management abilities
- Effective communication
- Precision and accuracy
- Document coding and classification
- Analytical thinking
- Data entry and management
- Transaction recording
- Payment calculation
- Teamwork
- Debt collection techniques
- HIPAA compliance
- Insurance verification
- Motivation and initiative
- Patient account management
- Software navigation
- Medical billing procedures
- Medical terminology
- Data entry proficiency
- Stress tolerance
- Assertiveness
- Goal-oriented mindset
- Strong negotiation skills
- Debt recovery expertise
- Billing dispute resolution
- Adjustment posting
- Decision-making
- Goal setting
- Investigative research
- Codes reviewing
- Reliability
- Data analysis
- Customer service
- Coordinate payment plans
- Professional ethics
- Payment processing
- Record keeping
- Microsoft Word
- Microsoft office
- ICD-10 and CPT coding skills
- COB's
- EOB's
- POS
- Modifiers
- Athena
- Centricity
- Availity
- Waystar
- Payspan
- Optum
- Cerner
References
References available upon request.
Timeline
Accounts Receivable Analyst
Concord Orthopeadics
12.2024 - 01.2025
Medical Collections Specialist
OrthoCare Solutions
02.2020 - 12.2022
Patient Care Coordinator
Concord Hospitality Enterprises Company
06.2017 - 02.2020
Associate of Applied Science - Radiology/Sonography
NHTI