Alexis O'Hara
Naperville,IL
Summary
Accomplished Sr. Customer Solutions Specialist with a proven track record at AbbVie, enhancing prescription processes and achieving CSS of the year 2023. Expert in prior authorization and client retention strategies, I significantly expanded pharmacy distribution by over 150% at Simply Pure Rx. Recognized for exceptional teamwork and collaboration, consistently surpassing service targets and fostering key industry relationships.
Overview
10
10
years of professional experience
Work History
Sr. Customer Solutions Specialist
AbbVie
Chicago, IL
01.2024 - Current
- Discovered opportunities to enhance coverage access for prescription workflow improvements.
- Delivered support to healthcare providers by addressing inquiries about prior authorization and next steps.
- Collaborated with diverse internal teams to uncover opportunities and enhance prescription process.
- Promoted to Senior Customer Solutions Specialist in May 2023.
- Earned designation of Strategic Partner during Q3 2023.
- Awarded 2023 CSS of the year
Customer Solutions Specialist
IQVIA/Abbvie Contract
Chicago, IL
10.2021 - 01.2024
Pharmacy Partnership Director and Sales Executive
Simply Pure Rx
Evanston, IL
07.2016 - 10.2021
- Analyzed and facilitated product access to create financial options for numerous medications.
- Expanded annual pharmacy distribution by a minimum of 150%.
- Led sales efforts in the Chicagoland area, establishing key relationships across various specialties.
Field Support Representative
Astra Zeneca/Publicis Touchpoint
Chicago, IL
09.2014 - 06.2016
- Enhanced managed care access and coverage for medications customized to territory.
- Consistently surpassed monthly corporate service targets by engaging over 100% of designated accounts.
- Awarded multiple Excellence In Service recognitions for outstanding support to physicians.
- Consistently obtained highest bonuses through excellence in meeting quality goals.
Education
Bachelor of Arts - Marketing
Lewis University
Romeoville, IL05-2006
Skills
- Goal setting and achievement
- Patient-Centric Approach
- Teamwork and collaboration
- Prior authorization process
- Professionalism and etiquette
- Support Managed Care Communication
- Regular Skills Enhancement
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Customer Solutions Specialist
AbbVie
01.2024 - Current
Customer Solutions Specialist
IQVIA/Abbvie Contract
10.2021 - 01.2024
Pharmacy Partnership Director and Sales Executive
Simply Pure Rx
07.2016 - 10.2021
Field Support Representative
Astra Zeneca/Publicis Touchpoint
09.2014 - 06.2016
Bachelor of Arts - Marketing
Lewis University