Alexis Oka
Gardnerville,NV
Summary
Experienced food service management professional with a passion for exceeding customer expectations. Proven track record of streamlining operations, increasing profitability, and ensuring quality control. Committed to developing team members and establishing strong relationships with vendors to support the business. Skilled in menu planning, staff scheduling, and inventory management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
HHS
Genoa, NV
06.2025 - 08.2025
- Developed and implemented innovative menus enhancing guest satisfaction and driving revenue growth.
- Oversaw daily operations ensuring compliance with safety, sanitation, and quality standards.
- Collaborated with culinary team to optimize food preparation processes and inventory management.
- Managed vendor relationships to secure high-quality products while negotiating favorable terms.
- Established strategic initiatives aligning food and beverage offerings with market trends and customer preferences.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Food and Beverage Manager
Holiday Inn Vacation Club
Genoa, NV
05.2022 - 05.2025
- Managed daily food and beverage operations, ensuring quality service and guest satisfaction.
- Developed and implemented training programs for staff on service standards and operational procedures.
- Coordinated inventory management, optimizing stock levels to reduce waste and ensure product availability.
- Established strong vendor relationships to enhance product offerings and negotiate favorable pricing agreements.
- Streamlined operational processes, resulting in improved efficiency and reduced costs across food and beverage departments.
- Oversaw compliance with health regulations, ensuring all food safety standards were consistently met or exceeded.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Restaurant Manager
Vail Resorts
Kirkwood, CA
05.2017 - 04.2022
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Analyzed customer feedback and implemented strategies to improve service.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Resolved conflicts between staff and customers in a timely manner.
- Supervised sales generation and year-on-year profit growth.
- Monitored cash handling procedures to accurately charge customers.
- Provided orientation and on-boarding training to new associates.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Implemented corrective actions for issues, continuously improving service results.
- Worked with direct reports to cross-train and assist in development of new skills.
- Defined and updated restaurant policies and procedures.
- Scheduled and received deliveries and verified goods received against paperwork.
- Kept accurate records in compliance with sanitation and food service requirements.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Monitored employee and patron activities to enforce liquor regulations.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Counted money and made bank deposits.
- Investigated and resolved complaints regarding food quality and service.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Established standards for personnel performance and customer service.
Education
Bachelor of Arts (B.A.) - Social Science
California State University-Fresno
Fresno, CA05-2005
Skills
- Food Preparation And Safety
- Full Service Restaurant Background
- Staff Development Talent
- Hiring And Training
- Staff Scheduling
- Shift Management
- Strong Serving and Bartending Skills
- Customer service
- Teamwork and collaboration
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
Certification
- Manager Serve Safe
- TIPS/RBS
Timeline
Director of Food and Beverage
HHS
06.2025 - 08.2025
Food and Beverage Manager
Holiday Inn Vacation Club
05.2022 - 05.2025
Restaurant Manager
Vail Resorts
05.2017 - 04.2022
Bachelor of Arts (B.A.) - Social Science
California State University-Fresno