Summary
Overview
Work History
Education
Skills
Timeline
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Alexis O’Leary

Waukesha

Summary

Highly empathetic and caring professional with a strong background in customer service and taking care of others. Proven ability to enhance client experiences through effective communication and problem-solving. Skilled in scheduling and high pressure situations, while maintaining a friendly, adaptable approach to meet diverse client needs. I hold a license in Massage Therapy and am pursuing a new career in healthcare and beyond.

Overview

14
14
years of professional experience

Work History

LMT

Healing Hands By Lexie
Waukesha, WI
07.2012 - Current
  • Develop and personalize individual bodywork sessions
  • Adapt to real time changes and accommodations as needed
  • Self manage scheduling, inventory and marketing
  • Communicate through verbal and written at home recommendations and follow up appointments

Sales and Customer Service Associate, LMT

Massage Envy
Ft. Collins, CO, Brookfield, WI
05.2017 - 11.2023
  • Promoted expanded services, and sales in Wellness Program
  • Scheduled new and retained clients
  • Communicated provider recommendations and follow up requests
  • Supported clinic flow by greeting customers, answering phone calls, responding to emails, confirming appointments and addressing questions
  • Collaborated with team members to enhance customer experience by implementing feedback-driven improvements.
  • Maintained accurate records of customer interactions in CRM systems to ensure seamless service delivery.

Education

Diploma of Massage Therapy -

Denver School of Massage Therapy
Westminster, CO
05-2012

Skills

  • Compassionate and caring
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Tenacious self-starter
  • Organization and time management
  • Computer skills
  • Creative
  • Friendly, positive attitude
  • Flexible and adaptable
  • Critical thinking
  • Multitasking Abilities
  • Dependable and responsible

Timeline

Sales and Customer Service Associate, LMT

Massage Envy
05.2017 - 11.2023

LMT

Healing Hands By Lexie
07.2012 - Current

Diploma of Massage Therapy -

Denver School of Massage Therapy

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