Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Oliver

Grand Prairie,TX

Summary

I am a dynamic professional with a proven track record at Nordstrom, adept in CRM software and strategic thinking. Excelled in client relationship building and analytical problem-solving, enhancing business growth and customer satisfaction. Achieved significant account management successes, demonstrating a goal-oriented approach and up-selling techniques. Skilled in both team collaboration and independent achievement. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I believe that my current work experience has prepared me perfectly for this position. I have had the opportunity to learn several valuable skills that will undoubtedly contribute my success in this role.


I look forward to making an impact right away. I've attached my resume and look forward to hearing from you further discussing the opportunity to work for this company. Thank you for your time and attention.



Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Account Service Specialist

Nordstrom
05.2024 - Current
  • Balanced numerous accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.

Administrative Assistant

Walker Notary Services
01.2018 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Customer Service Representative

Mr.Cooper
02.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Monitoring Agent

ADT Commercial
10.2023 - 01.2024
  • Maintained accurate records of all monitoring activities, providing a reliable reference point for future troubleshooting efforts.
  • Mentored junior team members in best practices for effective monitoring agent work, contributing to an overall high-performing team dynamic.
  • Developed comprehensive reports on monitoring activities for management review, enabling informed decisionmaking.
  • Assisted in the development and implementation of new monitoring strategies, contributing to overall improvements in network security and stability.

Insurance Adjuster

GEICO, Government Employees Insurance
05.2023 - 10.2023
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.

Insurance Agent

Auto Club of Southern California
05.2022 - 03.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Billing Customer Service Representative

Spectrum(Charter Communications)
05.2020 - 05.2022
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
  • Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.

Education

Texas Southern University
Houston, TX
08.2017 - 05.2019

UNT of Dallas
Dallas, TX
08.2023 - 05.2024

High School Diploma -

Duncanville High School
Duncanville, TX
05.2017

Skills

  • Strategic Thinking
  • CRM Software Experience
  • Account planning
  • Goal Oriented Approach
  • Up-selling techniques
  • Client Relationship Building
  • Analytical mindset

Timeline

Account Service Specialist

Nordstrom
05.2024 - Current

Customer Service Representative

Mr.Cooper
02.2024 - 05.2024

Monitoring Agent

ADT Commercial
10.2023 - 01.2024

UNT of Dallas
08.2023 - 05.2024

Insurance Adjuster

GEICO, Government Employees Insurance
05.2023 - 10.2023

Insurance Agent

Auto Club of Southern California
05.2022 - 03.2023

Billing Customer Service Representative

Spectrum(Charter Communications)
05.2020 - 05.2022

Administrative Assistant

Walker Notary Services
01.2018 - Current

Texas Southern University
08.2017 - 05.2019

High School Diploma -

Duncanville High School
Alexis Oliver