Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alexis Ortega

San Diego,CA

Summary

Customer-oriented professional with over 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

5
5
years of professional experience

Work History

General Manager

Off The Charts Sacramento
01.2023 - 01.2024
  • Develop and implement business strategies to achieve dispensary's financial and operational goals
  • Analyze market trends, competitor activities, and customer preferences to identify business opportunities
  • Create and execute plans for business growth and development
  • Recruit, hire, train, and supervise staff, including budtenders, receptionists, and security personnel
  • Foster a positive work environment by promoting teamwork, professionalism, and a strong work ethic
  • Schedule and conduct regular staff meetings and training sessions to keep the team informed and motivated
  • Ensure a high level of customer satisfaction by maintaining knowledgeable and friendly staff
  • Implement and maintain customer service standards
  • Address customer concerns and complaints in a timely and effective manner
  • Stay informed about and ensure compliance with local and state cannabis regulations
  • Oversee inventory levels, product selection, and vendor relationships
  • Implement systems to track and manage inventory accurately
  • Analyze sales data to optimize product offerings based on demand
  • Develop and manage the dispensary budget, including sales forecasts, expenses, and profit margins
  • Implement cost-control measures and identify opportunities for revenue growth
  • Prepare financial reports for senior management
  • Ensure compliance with safety standards and regulations
  • Develop and execute marketing strategies to promote the dispensary and attract customers
  • Coordinate promotional events and partnerships to increase brand visibility
  • Utilize online and offline channels for effective marketing campaigns
  • Identify areas for process improvement and implement changes accordingly
  • Stay informed about industry trends, best practices, and emerging technologies
  • Assisted with various administrative tasks, including data entry, filing, and organizing documents
  • Supported office staff with day-to-day operations
  • Responded to phone calls and emails in a professional manner
  • Contributed to the planning and execution of company events and meetings
  • Completed special projects and tasks as assigned by ownership
  • Assuring customer satisfaction reports were always on check throughout quarterly reporting to ownership.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

General Manager and Purchasing Manager

Three Greens Collective
04.2020 - 01.2023
  • In charge of implementing proper workflow procedures, rules, and regulations
  • In charge of handling, receiving, inputting, and purchasing merchandise
  • Responsible for knowing every product on sales floor as well as its price
  • In charge of supervising employees, supervising sales floor, and problem solving any issues that may present themselves
  • Responsible for handling large amounts of cash
  • Responsible for keeping track of both budtenders and drivers at all times
  • In charge of training all new employees and ensuring trainees can handle each system with ease
  • In charge of social media pages and keeping them updated across all platforms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Cashier and Part Time Cook

The Burger and I
06.2019 - 02.2020
  • Operated in opening and closing restaurant
  • Count merchandise, cash register, and assist as cook when needed
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Some College (No Degree) -

Imperial Valley College
Imperial, CA

High School Diploma -

Calexico High School
Calexico, CA
06.2017

Skills

  • Excellent verbal and written communication skills
  • How to handle heavy work loads efficiently
  • Always willing to help others
  • Enthusiastic
  • Can lift heavy boxes and loads
  • Can work long hours on foot
  • Experience with selling product
  • Experience with selling merchandise
  • Employee Scheduling
  • Purchasing and planning
  • Handling large amounts of money
  • Handling customer issues and complaints with ease
  • Self starter
  • Financial planning
  • Excellent customer service
  • Cannabis compliance
  • Proficient in Microsoft Excel as well as Google Suite
  • Total Quality Management
  • Human Resources Management
  • Management Team Building
  • Customer Service Management
  • Assignment Delegation
  • Business Development
  • Desktops, Laptops, and Mobile Devices
  • Revenue Growth
  • Product Development
  • Efficient multi-tasker
  • Budget Administration
  • Staff training/development
  • Administrative Skills

Languages

Spanish
Native or Bilingual

References

  • Krisenda Magallanes, Assistant Manager Off The Charts Sacramento, (310) 367-4439
  • Carlos Fonseca, Manager and Owner of Three Greens Collective, (760) 554-0076
  • Ulises Cortez, Three Greens Collective HR Department, (760) 970-6818

Timeline

General Manager

Off The Charts Sacramento
01.2023 - 01.2024

General Manager and Purchasing Manager

Three Greens Collective
04.2020 - 01.2023

Cashier and Part Time Cook

The Burger and I
06.2019 - 02.2020

Some College (No Degree) -

Imperial Valley College

High School Diploma -

Calexico High School

Similar Profiles

CREATE PROFILE
Alexis Ortega