Hi, I’m
Alexis Ortiz
Woodside,NY
Summary
Professional catering expert with knack for elevating dining experiences and delivering exceptional hospitality. Deep understanding of menu planning, vendor management, and event coordination, ensuring seamless service from start to finish. Proven ability to foster collaboration and adapt to dynamic event needs, consistently achieving remarkable results. Well-versed in food safety standards and customer relationship management.
Overview
9
years of professional experience
Work History
Citi Field - Aramark
Senior Premium Catering Manager
05.2023 - Current
Job overview
- Maintains day to day operation of all Premium Club Spaces during Game Days
- Hired and trained both permanent and temporary staff members. This also includes scheduling a staff of 160pp with two different unions, keeping all labor at 22%
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Weekly and monthly inventory tracking to reduce the amount of product ordered
- Monthly financial forecasting to make sure we are on budget
- Initiated the use of Canva to create and design all menus for clubs and special events
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
Taim Mediterranean Kitchen
Regional Catering Manager
05.2021 - 05.2023
Job overview
- Maintained day to day catering operations within the 4 regions including New York City, New Jersey, DC, and Maryland (12 stores total). This includes email and phone communication with our clients and providing catering information
- Built and maintained new customer relationships by email & phone outreach, office visits, and canvasing
- Responsible of all new restaurant opening catering training and sales outreach as well as counter and expo training
- Weekly & Monthly PnL reporting
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages & menus to increase sales and customer experience.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- In 2022 maintained pre-pandemic sales at 1.2 million and in 2023 raised sales to 1.6 million
- Created business plans to understand costs of catering, impact of sales, and competition within other brands
- Supervised all third-party catering contracts including managing government contracts and clearance levels in D.C
Founder's Table - Dos Toros & Chopt
Catering Manager
10.2018 - 05.2021
Job overview
- Managed all catering intake information for Chopt and Dos Toros including providing quotes to clients, information about catering services, and maintains all future forms of communication
- Supervised the catering calendar and order disbursement for 80+ Founders Table Stores (65 Chopt Stores and 23 Dos Toros Stores) including maintaining clear communication with store managers to facilitate orders
- Maintained financial records for the catering department including but not limited to processing catering orders (order sizes ranged from $500 to $8,000 per order totally $1.1 million quarterly in 2019), collecting client payments, reconciling outstanding balances, and managing client's house accounts
- Negotiated long and short-term contracts in conjunction with the sales team with new clients, existing clients, third party vendors
- Coordinated catering related events for new store openings and non-profit partners (partners include ABC Food Tour & GOSO)
Calexico
Catering Administrative Supervisor/ Floor Supervisor
12.2015 - 10.2018
Job overview
- Coordinated and oversaw catering orders including menu selection, creating invoices, packing orders, delivering, and setting up orders on site
- Assisted in a Catering Outreach generating an additional $8,000+ annually in holiday catering revenue
- Responsible for overseeing proper opening and closing procedures, supervising employees' performances throughout shifts, training new employees, and counting cash drawers for all stations
Education
Marymount Manhattan College, New York, NY
Bachelor of Arts from Theatre concentration in Producing and Management
02.2014
Skills
- Event planning proficiency
- Menu development
- Food presentation
- Vendor negotiation
- Food and beverage costing
- Catering sales orders
- Catering consultation
- Schedule control
- Catering management
- Recruitment and hiring
- Sanitation Standards
- Cost controls
- Project Management
Timeline
Senior Premium Catering Manager
Citi Field - Aramark
05.2023 - Current
Regional Catering Manager
Taim Mediterranean Kitchen
05.2021 - 05.2023
Catering Manager
Founder's Table - Dos Toros & Chopt
10.2018 - 05.2021
Catering Administrative Supervisor/ Floor Supervisor
Calexico
12.2015 - 10.2018
Marymount Manhattan College
Bachelor of Arts from Theatre concentration in Producing and Management
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