Alexis Ortiz
Post,TX
Summary
Proven track record at Cornerstone Program, excelling in youth engagement and conflict de-escalation. Enhanced rehabilitation efforts and fostered a safe environment. Adept in documentation and balancing mentoring with security. Achieved significant improvements in resident relations and safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Advisor
Cornerstone Program
08.2023 - 09.2024
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Supervised youth's daily activities for school, meals, and recreation time.
- Completed incident reports when disorder or violence occurs.
- Enforced rules and regulations to maintain order among inmates.
- Assisted in intake and release of inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
Sales Associate
Allsups Convience Store
03.2018 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Copy and Print Associate
Office Depot Inc
03.2022 - 05.2022
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
Education
High School Diploma -
Post High School
Post, TX05-2018
Certificate of Completion - Cosmetology
South Plains College
Levelland, TX01-2020
Certificate - Certified Medical Assisting
West Texas Professional Traning
Lubbock, TX04.2023
Skills
- Youth engagement
- Youth supervision
- Conflict de-escalation
- Social skill development
- Positive reinforcement
- Mentoring
- Equipment security
- Time management
- Multitasking
- Active listening
- Certified in CPR/AED
- Relationship building
- Documentation skills
Certification
- First Aid Certification - American Red Cross.
Timeline
Youth Advisor
Cornerstone Program
08.2023 - 09.2024
Copy and Print Associate
Office Depot Inc
03.2022 - 05.2022
Sales Associate
Allsups Convience Store
03.2018 - 02.2023
High School Diploma -
Post High School
Certificate of Completion - Cosmetology
South Plains College
Certificate - Certified Medical Assisting
West Texas Professional Traning