Alexis Ortiz
Kissimmee
Summary
Automotive repair professional adept at inspecting, troubleshooting and fixing a wide range of vehicles and issues. Specialize in VW/Audi vehicles and also have a well rounded knowledge on other automotive vehicles. Well-versed in reading and understanding technical documentation (R/O, Auto repair programs, Wiring Diagrams, TSB, Hot fixes, R&R break downs) and familiar with scoping various components. Skilled and always determined to correctly diagnose the root of an issue and work diligently to find a solution. Capable of handling any type of repairs, modifications, and maintenance services and always looking for ways to help improve shop operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Proprietor / Lead Automotive Technician
DAS Peformance LLC
10.2022 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Supervised and trained staff on automotive repair techniques and customer service standards.
- Developed strong vendor relationships to procure quality parts at competitive prices.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Oversaw financial management, including budgeting, pricing strategies, and profit analysis.
- Established safety protocols to maintain a safe working environment for all employees.
- Cultivated strong customer relationships through effective communication and follow-up services.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Diagnosed complex automotive issues using advanced diagnostic tools and systems.
- Led team in performing routine maintenance and repair services on various vehicle models.
- Implemented quality control measures to ensure adherence to industry standards and customer satisfaction.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired and replaced worn and damaged components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Lead Automotive Technician
BKMotorsports
11.2020 - 10.2022
- Diagnosed complex vehicle issues using advanced diagnostic tools and equipment.
- Led team in performing repairs and maintenance on various vehicle makes and models.
- Streamlined workflow processes to enhance efficiency in service delivery.
- Mentored junior technicians, fostering skill development and knowledge sharing.
- Supervised off-road and race projects ensuring adherence to safety protocols and quality standards.
Proprietor / Lead Automotive Technician
Domingo Auto Repair
03.2014 - 10.2020
- Respond to customer calls, emails and in-person requests for assistance.
- Diagnose, repair, and/or modify different types of vehicles from basic commuters to Street cars.
- Create estimates and invoices for work that has been done top customer’s vehicles.
- Simplifying mechanical/technical information to better explain the repairs to customers with little to no understanding.
- Post checkup after repair/modification is done to ensure quality work.
Automotive Technician
Mercedes Benz and Muscle Car Specialist
02.2018 - 06.2019
- Diagnose, repair, and/or modify anything from Mercedes Benz vehicles (From C-class, E-class, S-class, AMGs, and Sprinter buses) to classic/modern day muscle cars.
- Simplifying mechanical/technical information to better explain the repairs to customers with little to no understanding.
- Repairs from basic maintenance to R&R engines, sub frames, rear ends, transmissions, top end rebuilds, air suspension, etc.
- Post checkup after repair/modification is done to ensure quality work.
- Responsible for opening and/or closing shop.
Service Advisor/ Automotive Technician
Coggin Honda
09.2012 - 07.2014
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for maximum productivity.
- Maintained accurate records of customer interactions and service history in management software.
- Trained new staff on service protocols and customer interaction best practices.
- Performed routine maintenance including oil changes, brake services, and tire rotations efficiently.
- Diagnosed and repaired complex automotive issues for luxury and performance vehicles.
- Utilized advanced diagnostic tools to identify vehicle malfunctions and recommend repairs.
- Collaborated with parts department to ensure timely availability of components for repairs.
- Established strong customer relationships through effective communication of repair needs and solutions.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Service Advisor
Starling Chevrolet
01.2012 - 09.2012
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Coordinated service appointments to optimize workflow and minimize wait times for customers.
- Maintained accurate records of services performed, ensuring compliance with company standards and procedures.
- Collaborated with technicians to communicate service recommendations and provide clear explanations to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers about resolved issues to maintain high standards of customer service.
RPP/AGM
Advance Auto Parts
11.2008 - 01.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Oversaw inventory management processes to ensure timely availability of parts and materials.
- Trained and mentored staff on effective inventory practices and system usage.
- Analyzed purchasing trends to forecast demand and adjust inventory levels accordingly.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided timely, insightful and accurate reports to upper management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Education
High School Diploma -
Gateway High School
Kissimmee, FLSkills
- Electrical System Repairs
- Diagnostic precision
- Engine Swaps (Builds)
- Engine performance
- Brake systems
- Suspension systems
- Engine Rebuilds
- OBD0, OBD1, OBD2
- Problem Solving
- Resourceful
- Tech Savvy
- Employee supervision
- Operations management
- Strategic planning
- Small business operations
- Relationship building
- Customer service
Certification
- A1 – Engine Repair
- A4 – Suspension & Steering
- A5 – Brakes
- P2 – Automotive Parts Specialist
- 1.8T
- 1.9T (Diesel)
- 2.0T (Diesel)
- 2.0T (FSI,TSI)
- 2.0 (NA)
- 2.8, 3.2, 3.6 (VR6)
- 3.2 (FSI)
- 4.2 (FSI)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Proprietor / Lead Automotive Technician
DAS Peformance LLC
10.2022 - Current
Lead Automotive Technician
BKMotorsports
11.2020 - 10.2022
Automotive Technician
Mercedes Benz and Muscle Car Specialist
02.2018 - 06.2019
Proprietor / Lead Automotive Technician
Domingo Auto Repair
03.2014 - 10.2020
Service Advisor/ Automotive Technician
Coggin Honda
09.2012 - 07.2014
Service Advisor
Starling Chevrolet
01.2012 - 09.2012
RPP/AGM
Advance Auto Parts
11.2008 - 01.2012
High School Diploma -
Gateway High School