Alexis Ortiz-Albino
Operations Coordinator
Easley,SC
Summary
Goal-driven Operations Specialist with a proven track record in streamlining processes and enhancing efficiency across multiple projects. Demonstrates exceptional communication and attention to detail, complemented by strong project management and organizational skills. Notable achievements include optimizing logistics operations and improving client relations, driving team productivity through effective collaboration. Committed to fostering operational excellence and supporting strategic initiatives that enhance overall performance.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Design Public Group
REMOTE
03.2023 - Current
- Streamlined operations by identifying inefficiencies and developing clear guides, processes, and workflows.
- Compiled and evaluated operational reports to track trends and identify improvement areas.
- Facilitated coordination between units including customer service, client services, and quality management.
- Maintained an adequate supply chain by resolving inventory deficiencies before they impacted operations.
- Coordinate with vendors and suppliers to get quotes, negotiate pricing, and maintain good relationships with external stakeholders.
- Facilitated refunds by managing interactions between vendors and carriers regarding product damage.
- Synchronized departmental functions to ensure proper order processing.
- Sustained comprehensive documentation for all operational activities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Analyzed operational data to identify trends and implement strategic improvements.
- Assisted with the organization and execution of operational processes.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Logistics Coordinator
Concorde Specialty Gases
Eatontown, NJ
07.2021 - 03.2023
- Manage supply chain operations, transportation logistics, and inventory control.
- Coordinated transportation of hazardous materials across ground, air, and ocean.
- Managed fleet operations across vessels, third-party logistics, LTL, and FTL.
- Prepared accurate documentation for domestic shipping and international imports.
- Monitored outbound shipment status for quality and timely delivery.
- Contacted carriers to address freight discrepancies.
- Addressed all customer queries to maintain shipping accuracy.
- Generated carrier performance reports for ISO documentation.
- Oversee dispatch and management of company port drivers handling imports and exports.
- Secured rate quotes for management to support target revenue goals.
- Collaborated with executives to strategically improve shipping and receiving efficiencies.
- Analyzed and resolved issues in freight billing.
- Achieved certifications in handling hazardous materials and international transportation guidelines.
- Created and updated standard operating procedures for logistics operations.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Assisted in the development of logistics strategies to support business growth and expansion.
Call Center - Insurance Verification
Sycamore Medical Management
Shrewsbury, NJ
09.2019 - 07.2021
- Directed high-volume telephone interactions.
- Effectively answered, assisted, and triaged more than 100 calls per day.
- Established valuable patient/provider relationships through effective support and engagement.
- Addressed requests regarding product availability, service offerings, and corporate information.
- Captured and documented patient information in EMR database.
- Confirmed referral information and verified data to support accurate coding.
- Acquired extensive experience with Medicare and commercial insurance.
- Demonstrated high proficiency in drafting detailed insurance documents.
- Verified insurance coverage of patients to ensure accurate communication of out-of-pocket costs.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Office Receptionist
New Jersey Urologic Institute
Eatontown, NJ
01.2018 - 09.2019
- Cultivated a welcoming atmosphere for patients ensuring a positive experience.
- Coordinated appointment booking processes professionally.
- Greeted all guests upon arrival at the healthcare center.
- Implemented scheduling of all appointments via specialized medical software.
- Processed insurance claims and managed payment transactions for patients.
- Issued forms and documents containing confidential data in compliance with policy.
- Updated customer information in databases as required.
- Coordinated courier services for outgoing packages or materials.
- Scheduled and confirmed appointments.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Provided support to other departments within the company as needed.
- Maintain the confidentiality of patient records.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
Bachelor of Science in Technical Management (B.S.B.A) -
DeVry University
07-2021
Skills
- Logistics Management
- Office Operations Management
- Project Coordination
- Strategic Networking Skills
- Conceptualization
- Strong Verbal Skills
- Documentation Oversight
- Systematic Data Organization
- Customer Experience Enhancement
- Data Interpretation
- Data Reporting
- Team Leadership
- Effective Team Collaboration
- Strategic Development
- Proficient in Organizational Management
Professional Development
- Previously HAZMAT, IATA, IMDG Certified & ISO 9001:2015 Certified
- 60 WPM Typing
- 100+ Hours of Community Service
- 3.8 GPA
References
References available upon request.
Timeline
Operations Coordinator
Design Public Group
03.2023 - Current
Logistics Coordinator
Concorde Specialty Gases
07.2021 - 03.2023
Call Center - Insurance Verification
Sycamore Medical Management
09.2019 - 07.2021
Office Receptionist
New Jersey Urologic Institute
01.2018 - 09.2019
Bachelor of Science in Technical Management (B.S.B.A) -
DeVry University
Similar Profiles
Gabrielle BurikGabrielle Burik
Inside Sales Manager at Design Public GroupInside Sales Manager at Design Public Group
Cara BrownCara Brown
Group People and Culture Coordinator at Design Group - Revolution by DesignGroup People and Culture Coordinator at Design Group - Revolution by Design
Lt Cdr Abhinav MishraLt Cdr Abhinav Mishra
Dy. Director at Indian Navy/ Dte of Naval Design (Submarine Design Group)Dy. Director at Indian Navy/ Dte of Naval Design (Submarine Design Group)